Frankie & Benny's Reviews Summary

Service

Pros:

• "The waiter was friendly and efficient."
• "Staff upbeat buzzing smiling."
• "Service was prompt and friendly."
• "Exceptional customer service!"
• "The guy serving us was polite, quick and friendly."
• "As usual the staff were friendly and efficient."
• "Service was very good."

Cons:

• "Waited 15 mins, with 3 staff members continually walking past us, to be seated."
• "Absolutely terrible experience."
• "Terrible service! As soon as me and my fellow colleagues came into Frankies and Benjamin, we were greeted by a rude and offensive employee."
• "Service was very awkward, the table next to us left without paying because their food came frozen cold."
• "Told they didn't have any tables big enough."
• "Made us wait 1 hour and didn't get the food right."
• "Waiter wasn't interested... abrupt... took drinks order no manners at all."

Food Quality

Pros:

• "The big one all day breakfast can’t complain. Worth the price."
• "The burger and fries were amazing so compliments to the chefs too."
• "The food is always brilliant and hot."
• "Had the most beautiful food and the service we received from Richard was incredible!"
• "Food tasty, decent portion sizes and fair prices."
• "The black n blue burger, which was delicious with loads of fries."
• "The food I had was very good."

Cons:

• "The garlic bread was just crispy bread, no taste whatsoever and the chicken burger was old, tasteless and very chewy."
• "The 'spicy cheese' on their spicy cheese and bacon fries has basically zero flavour of either spice or cheese."
• "Can't believe I paid a tenner for some pasta that was clearly out of a tin."
• "The sauce had no taste and the bottom of the bowl was swimming with water, not to mention the meatballs that were dry and no seasoning."
• "The new dish is nowhere near as tasty."
• "The food tasted plastic, luke warm and rushed."
• "Food was cold when it arrived then they took it and microwaved it and brought it back!"

Value for Money

Pros:

• "The kids meals seemed very good value."
• "Lunch menu is decent value."
• "All in all a pleasant lunch for less than £10."
• "Great value,great staff and great food."
• "The food was absolutely delicious would come again bit pricy but I suppose worth it."
• "We both thought the meals were very good both hot and flavoursome."
• "Service at Frankie and Benny's was a standout."

Cons:

• "Never been a big fan of Frankie & Benny's or other similar places but they are obviously convenient sometimes."
• "Terrible value for money."
• "£20 for a sausage, a very thin garlic bread, a glass of lemonade and a coffee."
• "The price was a little high for the quantity of food."
• "The whole meal cost us £45 and wasn't even worth £5."
• "The portions for the money were simply pathetic and not worth it."
• "A 'hot' burger cost £14.99 and was grossly overpriced."

Atmosphere

Pros:

• "It wasn't overly busy but the atmosphere was lovely and we're glad we went."
• "The staff where lovely and the environment was a bit too loud for my liking but still non the less was a lovely environment great decor."
• "I always experience exceptional customer service even when they are busy."
• "It was very quiet and all the staff were stood around talking, me and my partner were very shocked."
• "A solid choice for a casual dining experience."
• "Great atmosphere but not the best for a meet and greet as music could be a little drowning at some points."
• "Today's visit was very enjoyable. There was a lovely atmosphere in the diner."

Cons:

• "All round a bad experience, not sure if it was just down to the date and time visited but we will not be returning again!"
• "Whole place was just a downer, did not enjoy."
• "The restaurant gives out a non-welcoming experience throughout the meal."
• "Wow, all vegan items scrubbed off of the menu so we were off to a bad start."
• "None told us their names or tried to be welcoming."
• "Just not the same as it used to be. The authentic Italian feel has disappeared."
• "Really horrible experience on the last visit (maybe last ever)."