Halfords Autocentre Hertford Reviews Summary

Customer Service

Pros:

• "Debbie at the service centre is always really attentive and polite and obviously works hard to ensure her customers leave having had a good experience."
• "All friendly and polite staff members at the branch."
• "Such a great experience."
• "The service was fast, professional and the kindness of the staff was just amazing."
• "Went here with an exhaust issue... excellent quality service from polite professionals."
• "Thank you to all at the Hertford Unit 5! I was so impressed at the customer care and level of service given."
• "Everyone at the garage was friendly, professional and kind."

Cons:

• "The silence when I sat down in the waiting area was embarrassing I knew they didn’t want me in there."
• "Felt really uncomfortable miserable staff Greeted with a grunt."
• "The guy working on the front desk is the most vile human being I have ever come across."
• "They were rude, dismissive and I didn't even get a basic apology for the time wasted."
• "Whilst I understand he was under stress at this point a phone call wouldn’t have gone miss rather than let me turn up and the attitude I got from the man on the front counter was disgusting."
• "Rude, argumentative and defensive."
• "Rude and nonchalant attitude from the guy on the front desk - poor customer service."

Pricing and Charges

Pros:

• "Failed my mot which is fine, got the works done that was advised at different garage for less than half the cost."
• "He was very helpful and efficient, didn't try and up-sell anything and was honest with price."
• "Very reasonably priced."
• "Cheapest premium quality tyres I could find."
• "For Work done and communication and general politeness 5 stars."
• "Very happy with the good service from the staff reasonable price and job was done quickly."
• "Great value for money and brilliant service."

Cons:

• "We were quoted £615.01... We are charged £713.59 instead!"
• "I was charged £50 for my car to be hooked up to the diagnostics machine, only to be told a few faults flagged up but they couldn’t tell me which ones needed correcting."
• "Basically I spent £130 in total which was a complete waste of money."
• "Was quoted over £1000 for work that in reality should only have cost £400."
• "Beware of the cheap sounding £39 M.O.T."
• "A complete rip off and they lie!!"
• "Shame on Halfords for taking advantage of a young driver whos first car has just failed its first MOT by directly lying to my face."

Efficiency and Reliability

Pros:

• "Booked car in on line for MOT and Service which was quick and simple."
• "Quick MOT service!"
• "The car was completed within around 3 hours and is now in full working order."
• "My car was booked in at 8:30 to change my 2 rear tyres. It went straight in and was done within 20 minutes."
• "quick and fast, I was worried that I couldn't get back to work on the same day, but they make me back on the road within an hour :) I was really appreciated."
• "Got me back on the road in a day after my car gave up completely."
• "The staff were incredibly friendly and they started the MOT as soon as I arrived and were finished within 30 minutes."