The Swan Reviews Summary

Accessibility

Pros:

• "This is the first time I have visited this pub always pass it when driving home from Christchurch had booking for 7 people one was with a wheelchair easy access which was great they had a ramp so you can get a wheelchair in no problem."
• "Ample parking is available with a sensible number of disabled spaces close to the entrance."
• "Brilliantly located on the way into / out of Lyndhurst with an easy to access and large parking area."
• "The pub itself looks lovely outside, has good access for all levels of mobility and inside it is even more appealing and has a great atmosphere."
• "Reasonable accessibility. There are a couple of steps to get in and access the loos but overall it's all on the ground floor."

Cons:

• "Good luck getting in the pub with a disabled person using a walking frame as entrance is not suitable for an elderly frail person with a walking frame or using a wheelchair."

Atmosphere & Location

Pros:

• "On a busy road but you don't notice it."
• "The beer garden is huge and provides an excellent sun trap."
• "A true gem of an English country pub."
• "Lovely pub inside and great garden."
• "The pub is well presented with a great atmosphere."
• "Beautiful garden with tents set up in case it rains, lovely in door seating area with all the charm of an old English pub."
• "Lovely location greatly enhanced with the sunshine. Restaurant and bar rustic and genuinely homely."

Cons:

• "We were so disappointed with the atmosphere that we just decided to pay for the drinks that we had already ordered and left."
• "There was no atmosphere or warmth here at all."
• "Pre-recorded pub quiz playing to nobody."

Service

Pros:

• "The staff are friendly and there's a large car park."
• "The staff were friendly and attentive, the pub was clean and tidy."
• "From our initial telephone contact, to the very end of our visit, the staff couldn’t have been nicer or more helpful."
• "The service was friendly, efficient and with a smile."
• "The team are very friendly and couldn’t do enough for me and my family."
• "The staff were lovely especially a chap called Charlie, he was very welcoming, helpful and really made our experience that much more enjoyable."
• "Lovely welcoming atmosphere from all the staff, pleasantly welcomed in."

Cons:

• "Frustrating. Left waiting at the wrong end of the bar and not guided by staff who saw me there."
• "Your waiters need attention as bringing me over cutlery and just dumping it on an outside table that clearly hadn't been cleaned with no napkins."
• "Still waiting to be served!..my husband went and bought the drinks, they told him to wait to get our food ordered as they were coming to our table to do it. We waited for about an hour before giving up."
• "We sat for 30 minutes in their empty pub being ignored by staff."
• "Got here, asked for a food menu, was given it and ordered drinks, got a table only to be told when I tried to order food after that we can't because we didn't book a table."
• "The 2x staff that were working today were shocking."
• "We were not told that we had to go to the bar to order drinks & food, so we all sat there for a while before we realised."

Food Quality

Pros:

• "new menu is fantastic, £8.50 lunch offer and a £17 3 course meal offer!"
• "The food was all delicious and the vegan pie deserves special mention as it was so very good."
• "Food is really good, much better than in an average pub."
• "Great service, amazing food topped up with bread and butter deep fried fingers (delicious) for dessert and excellent choice of Somerset ciders."
• "The food was delicious, (as you can see by the photo we ate it all) better than your average pub menu."
• "The food was so good (so many thanks to the incredible chefs), all brought out on time and the desserts delicious."
• "Very nice fish and chips and grilled camembert."