Address: Lysander Rd, Patchway, Bristol BS10 7UG, United Kingdom
Phone: +441179012820
Rating: 4.4
based on 137 reviews.
Customer Service
Pros:
"The staff are incredibly friendly and efficient, including Josh, one of the sales team who provided a high quality service."
"Regular communication from Alvar was appreciated during the delivery process."
"Thank you Josh and all the team at Bristol Honda, we are having the best experience ever when buying a car."
"Service from them was fantastic and our sincere thanks to them both."
"The overall service from the team at Bristol Honda has been nothing other than first class."
"The staff were very friendly and helpful, made us drinks, gave good sound advice."
"We were looked after well by the team at Bristol Honda from the very first time we went in to look at the cars in the showroom to when we drove our new Civic away."
Cons:
"The manager was very pushy and wanted us to up our budget even when we told him we couldn't."
"Worked through the details with two different CS reps, to then be told something different by the Sales Gate Keeper."
"The employees were more engrossed in their own conversations and activities than attending to potential customers like me."
"The saleman was not in and another rude saleman spoke to me."
"Feel very let down by bath honda/mg part of this hsh group hence review on this site."
"Both sales advisors and in-store managers are very rude, unhelpful and incompetent."
"He even wanted us to pay upfront if they found a car of our choice from elsewhere, without us seeing it - he was TERRIBLE and DISRESPECTFUL and only cared about a sale."
Vehicle Quality and Pricing
Pros:
"I was very pleased to have found a great car at a decent price, I thought."
"Purchased the car from new. Kept updated between order and arrival."
"The car (a Toyota Aygo) was immaculate, very low mileage for its age and sold at a very competitive price."
"I have just part-exchanged my Honda Civic Turbo Sport for the new Civic e:HEV Advance in Premium Crystal Blue."
"I am totally in love with this car. It looks fantastic. It drives fantastic. The interior is beautiful. It is a quick car, yes a quick hybrid."
"Found me a car, reduced the price, threw in extras so I am now a happy customer with a nice shiny Jazz."
"Came with a 12 month warranty (couldn't fault for the age of the car)."
Cons:
"I placed an order for the new Honda Civic on the 7th Feb 2023... I am now being told that i am unable to purchase the Honda Civic at the price the car was advertised for."
"Phoned Honda Bristol and spoke to Gary to confirm they had the White Honda Jazz 16 plate there and still for sale and could we come from Worcester to test drive? When we arrived Gary led us out to a graphite grey 14 plate Jazz at a completely different price."
"Unfortunately and very unusually for a Honda the car had issues."
"After booking a time slot to view and test drive a car, I turned up 1 hour after my appointment... The car was not even at the site, and I was not informed."
"They apply more than 15000 markup (final price 50000 instead of 35000) on the specific model."
"Now honda have said the disks also are just about legal and pads are not legal."
"They looked over the car and questioned 3 scratches that was already on the car when I bought it to devalue the car."
Customer Experience
Pros:
"We were impressed with his deep knowledge of the Jazz, no matter what I asked he always knew the answer."
"He reached out and communicated everything necessary to make the experience informative and stress free."
"The overall process is very effective, and efficient."
"Joe Faulkner couldn’t do enough for us, very helpful no pressure whatsoever!"
"It was nice to be recognised by those who sold me my car, and even got me a coffee for a catch up on how the car was."
"Visited Bristol Honda to collect a paint touch up stick... I was seen very quickly and even offered a coffee whist I waited."
"The service that I received from Honda Bristol was amazing."
Cons:
"I was told my breaks were 55% worn when I bought the car."
"When I brought my car back for the MOT retest, they said it was outside the free retest window so I would have to pay."
"I found myself waiting for what felt like an eternity, approximately 30 minutes, without anyone acknowledging my presence or offering to help."
"Then when I was about to finish the call the women on the phone started going off at me, I just had hang up."
"I drove from Milton Keynes to view a car it was a 5hr round trip."
"Really poor Honda makes me feel I want to look elsewhere!!!"
"No sincere apology offered. Just a rather cocky, 'Yeah. Well I don't know what's happened there!'"