Dentmagic Bristol Reviews Summary

Quality of Service

Pros:

• "The attention to detail and the skillful craftsmanship are truly commendable."
• "His work is flawless and immaculate."
• "The work was completed ahead of schedule and to an incredibly high standard."
• "The whole process has been straightforward, and the end result for my car is amazing."
• "The work carried out was done to a high standard."
• "The work on my car looks great. I am so pleased."
• "The finish is immaculate and working in an industry where finish is everything I appreciate quality workmanship."

Cons:

• "On each occasion the repairs carried out were substandard and appeared to have been carried out in a 'slap dash' manner."
• "Customer service has been appalling from Paul the shop manager."
• "Unfortunately they do not clean the vehicle before returning which is disappointing and would make the customer experience much better."
• "The bill was higher than expected (estimate via web / photos) and so this was a little frustrating."
• "The job is actually only half done due to Dentmagic not checking properly what was needed."
• "Be warned, Dentmagic will not include ADAS (advanced driver assistance systems) recalibration as standard unless insurance is paying for your repairs."
• "When I collected the car I was not happy with the finish of the lacquer, there were high spots (looked like runs) and orange peel effect."

Customer Service

Pros:

• "All the staff are friendly."
• "Friendly helpful staff. Thank you."
• "Visited DingMaster's today for the 3rd time brilliant service all 3 times Julie is an absolute star and has the best customer service I seen."
• "The friendly and accessible way to staff took time to explain in detail what are my best options and I was able to make an informed choice."
• "Everyone was really friendly and helpful and they even came out to our home so no hassle at all."
• "Friendly, helpful service from the staff."
• "The staff are always friendly, attentive and keep me posted on the progress."

Cons:

• "I was also not offered so much as an apology by Dent Magic."
• "Customer service has been appalling from Paul the shop manager."
• "Can’t fault the guys work at all it’s quality, just customer service needs to improve it only takes 1 minute out of your day to reply to a customer."
• "Left voicemail, called 6 times with no call back and latest email ignored."
• "I was further disappointed when I expressed my concern over the quality of repair carried out on my vehicle and told there was no point speaking to anyone else such as a manager regarding it."
• "I am utterly baffled and really am taking this personally."
• "I cannot believe someone in his position is just shutting me down like this."

Value for Money

Pros:

• "John repaired it in under an hour for a very good price."
• "Rang me to state that the job wasn't as big as originally believed and saved me over 50%!!"
• "Dentmagic repaired the damage quickly at a good price and also gave me a courtesy car."
• "Fantastic place - great results at a fraction of the price of a main dealer - got it for about 50% less - with authentic parts."
• "Dropped off at 09:00 and small dent completely gone in 45mins for a very reasonable price."
• "Excellent service at low price compared to other quotes I received."
• "Fast & friendly service; damage to my car was repaired at half the price of other quotes, and less than my insurance company excess."

Cons:

• "But for me i just thrown 150 pounds to the ocean."
• "They are not cheap but the work and standards are excellent so well worth the money."
• "A little pricey but cannot fault the professionalism and service at all."
• "Dentmagic were the most expensive (£492)."
• "The courtesy car tyres needed air and the wipers were worn - it was lucky we didn't have much rain on the days I had it."
• "Overpriced...long waiting times."
• "I also declined the use of the hire car because of the £500 excess charge."

Efficiency and Timeliness

Pros:

• "Dropped my car off in the morning and picked it up the same day after work."
• "The work was completed ahead of schedule and to an incredibly high standard."
• "Took my Golf in to have a small dent repaired and resprayed, plus got both front alloys refurbished at the same time... picked it up the following Saturday."
• "Dropped off at 09:00 and small dent completely gone in 45mins for a very reasonable price."
• "The staff were courteous and the job was completed on schedule."
• "Job completed in time quoted."
• "Car only gone for 48 hours and the bumper is as good as new."