Deu Dental Care Headingley Reviews Summary

Customer Service

Pros:

• "The very friendly receptionist I would be put on a waiting list which is usually 2 days to 2 weeks."
• "His nurse Maya is also lovely, as is the receptionist I saw today who goes above and beyond to be welcoming."
• "The reception are always kind and polite."
• "Alison, The Receptionist is both Friendly and approachable, a great asset to the Practice."
• "The receptionist was very friendly too and booked me in for my next appointments and I received email reminders for these, which is very useful."
• "Thank you so much to Haleema and Naz, I was very nervous for my hygienist appointment today but I was out at ease as soon as I walked in the door."
• "They both made me feel so comfortable and looked after."

Cons:

• "If you are thinking of going private with this dental practice I personally would advise going elsewhere."
• "Unreasonable practice with beyond rude staff."
• "Reception staff are rude and unprofessional, just sit chatting constantly and seem to hate customers."
• "Appointments are constantly cancelled and the receptionist never picks up the phone."
• "The staff are very rude and the management simply dont wish to address the issue."
• "Horrendous front desk staff and horrendous processes, never answer the phone and don't even have a voicemail facility."
• "The receptionist needs to take a lesson in phone management skills due to her talking over me and saying 'I don't care' if she got her brace or not."

Dental Care Quality

Pros:

• "Their COVID-19 measures are brilliant- lots of hand sanitising stations and very well organised and clear once you enter the building."
• "I’ve been coming here for years now for myself and my daughter and always had great, friendly service."
• "I would definitely recommend this dentist to anyone looking for a swift, professional dental intervention."
• "The fillings took about 10 mins for both - throughout the procedure he and the dental nurse kept asking if I was okay."
• "Jagtar is always so professional but also friendly which puts me at ease."
• "Dr Jagtar was fantastic, he really took the time to explain everything to me, make me feel comfortable and reassure me about the process."
• "Dr Deu is really friendly, a calming influence and really clear about the work he is about to do."

Cons:

• "Advice, procedures and practice all in the interest of making money, NOT patient care."
• "Been with this dentist since covid not had anyone contact me for a check up appointment I have rang multiple times and been told to ring 111 for emergency its been 3 years since I registered and not 1 appointment I have been given its disgusting."
• "Worst dentists ever. Took 3 months to get a first appointment."
• "The worst Dental practice ever."
• "Really bad experience with Deu dental care. They repeatedly refused to book me for an appointment."
• "Terrible treatment, there have caused me to have osteomyelitis infection in my jaw bone, will have to have it removed."
• "Very poor service. Booked in for first check up after new registration. I contacted them a week in advance to rearrange my first appointment due to a family issue but refused to let me change the appointment."

Professionalism and Staff Attitude

Pros:

• "The surgery also offers highly professional and friendly staff and Faye the hygienist never fails to be friendly, chatty and to leave my teeth shiny and clean."
• "The staff are polite, helpful and friendly and I have full confidence in the dental advice which Dr Deu has given me over the years."
• "All the staff at Deu Dental are fabulous. They do their best to make you feel comfortable & listened to."
• "I always have a good experience at Deu dentist, thank you."
• "I can highly recommend Deu Dental Care."
• "Dr Jagtar S Deu has done a wonderful job repairing my teeth at the front, they look as good as new!"
• "Dr. Deu strikes a fantastic balance of friendliness, professionalism and efficiency."

Cons:

• "Made me wait outside because it was their lunch time."
• "Medical notes have been edited replaced, on two occasions in the same day when I distinctly asked by email for no changes, amendments or tampering with my medical notes."
• "My crown was refitted but came out after a couple of days."
• "Horibble dentist I don't recommend anybody to go there, I went to repair my touth was broken doctor did just a provisional filling and he said it will be fine after that I had a big infection had to go to Spain to do it I will never go there again."
• "My wife recently had an emergency appointment and can honestly say she had the worse dental experience ever."
• "A practice that only has one competent dentist should be avoided at all costs!"
• "From my experience the treatment from this dental practice has been poor."