Formula One Autocentres - Doncaster Reviews Summary

Customer Service

Pros:

• "The lads couldn't do enough for you, very helpful. The weather was against them but got the job done without any hesitation."
• "One even worked through a lunch break because he saw me in the waiting room and didn't want to delay me longer than necessary."
• "The first words from them were 'Sorry you've had a problem' - So rare to hear that these days."
• "Staff friendly and approachable and an all-round easy experience from start to finish."
• "The staff at Doncaster have been amazing. Our recently bought car broke down, they managed to fit us in despite being extremely busy."
• "Friendly helpful team. Booked job on line which was easy to do."
• "Been in a few times with different cars/work vans and all the staff are helpful and the majority of them are cheerful."

Cons:

• "To cut a long story short my car rolled out at 13.15 almost 4 hours for something that should have taken an hour."
• "It's not even been two weeks and my handbrake has broken which I had no problems with in the first place."
• "After this review I was contacted by Formula One and asked for more information after that I have never heard back from them."
• "Then didn’t notify me my car was ready to collect until I called them bearing in mind they had the car over 6 hours."
• "No explanation was given to me as why it took so long, just the generic sorry about your wait."
• "When I asked manager what type and viscosity of oil they used he didn't know it."
• "Said mechanic not pleased at all as that meant he had to go on computer and find the failure sheet, must of took at least 3 minutes extra work for him to do that, his face was like thunder and I overheard talking with other colleagues about me which made me feel uncomfortable, overall not a great experience."

Quality of Work

Pros:

• "Been to these guys on several occasions, went today for a puncture repair, great job."
• "They always seem to do a decent job."
• "Their products are competitively priced (but not at the expense of quality) compared with other providers."
• "Happy with the tyres & service provided."
• "Worked out well and saved £25 through booking online."
• "Great service and great prices."
• "Well done to the guys at Formula one Doncaster did a really good job on my vehicle at no extra cost thank you they even offered a biscuit to me and the wife and our little dog well done guys."

Cons:

• "Madness in the service acknowledged the discs need to be replaced. Formula 1 has left the cheapest discs and them squeezed and make smoke."
• "They recommended work that didn’t need doing in the end, after getting a second opinion."
• "But the usual loud and rowdy mechanics shouting, anything but professional."
• "Very poorly as the incorrect tyres were fitted wrong weight load and in correct to what was ordered."
• "Stay away from these guys, failed mot for a number plate light bulb and a passenger side track rod end."
• "during the car service I got a call that the brake fluid needs to be changed...after replacing my brakes were weak and air was heard so I complained about it."
• "No invoice no proof of service, what they changed what need to be changed nothing that i can keep for service history."

Communication

Pros:

• "The staff are extremely polite and Chris went over and above his duties when I took my car in for MOT and service."
• "All the staff explain things thoroughly and make you feel welcome and ensure you leave knowing you have received good fair priced services."
• "The manager at the garage was really helpful and polite and very apologetic even though it wasn’t his fault."
• "The sevice at this garage is fantastic, have just got my car back, The staff are so pleasant and friendly."
• "Staff very professional, will use again and recommend."
• "Good friendly staff explain everything to you."
• "The staff at the garage were very helpful and polite."

Cons:

• "Took 2 and a half hours to fit 4 new tyres which didn’t include tracking as I got sick of waiting around."
• "I don't trust them."
• "Avoid if you can 👍"
• "Shocking service, never again!"
• "I will not return. Very angry."
• "Absolutely unrecommended!!!"
• "Communication wasn’t great."