Blackpool Honda Reviews Summary

Customer Service

Pros:

• "Excellent service all round."
• "He was very polite and kept me informed throughout."
• "The staff were all supportive and consistently serving our needs & always attentive to us."
• "Excellent service from a friendly, efficient and knowledgeable parts advisor Bart."
• "Customer service second to none."
• "The salesman I have dealt with over the years is Mark Tapscott who has been excellent to deal with and has kept me informed and up to date throughout the process."
• "I would recommend Dan Jones to absolutely anyone. His customer service was a massive 10/10."

Cons:

• "Nobody phoned me back!!"
• "Didn't bother to introduce themselves. None existence attempted at rapport. After a very awkward, very silent test drive."
• "I was told that a car that had been listed for a few months wasn't available to test drive because they had to 'prepare it' for selling."
• "Shame as we would have bought that car if it wasn't for the terrible service we received at Blackpool Honda."
• "Sorry guys you failed miserably in my book."
• "If they cause any issues with your car, they will just do a poor impression of Shaggy and say 'it wasn't me'."
• "After traveling a fair distance to buy a specific car, the sales person couldn't be more disinterested."

Sales Experience

Pros:

• "Purchased a Honda Jazz Crosstar, friendly salesperson (Liam) no messing about, decent price for part ex."
• "Fantastic!! Someone damaged my Honda and Blackpool Honda sorted everything - totally trouble free!"
• "Would recommend Honda Blackpool to anyone interested in buying from Honda, great knowledgeable staff with excellent customer care."
• "I'd like to thank Danny Turner personally. A lovely salesman with a relaxed no pressure approach."
• "Connor listened to what we were looking for and lead us to find the best fit."
• "The car was very well priced and all the paperwork was dealt with by Blackpool Honda, making it a very simple and trouble free purchase."
• "Mark was very helpful and patient as I started to think about changing to a hybrid car in the future."

Cons:

• "The only good thing here is the service. They know how to charm and trick you."
• "Taking cancelled orders for new Honda Civics, registering them, then adding £5,000 on top of the new price, irrelevant of market conditions, such activity can seriously damage a brand reputation!"
• "Appalling customer service, dishonest, substandard work and ridiculous prices."
• "Responses to online forms also weren't read as they replied about a completely different car."
• "They have screwed me over (or tried to) every single time."
• "But we have had an issue with blackpool honda on a few thing's, especially on their administration/accounts side of things."
• "No disabled access. Extremely poor."

Vehicle Quality

Pros:

• "Honda cars are great and reliable."
• "Love the cars, never had any problem with them, which is why I remain brand loyal."
• "Our brand new Honda HRV is just brilliant!"
• "The car is beautiful and drives as well as the guys said it would."
• "This car was chosen for both the full digital display and the magic seats which are invaluable for the wife's wheelchair and my bicycles freeing up the boot for shopping etc."
• "So pleased with my new Honda Jazz hybrid which I picked up last week."
• "The whole process went smoothly and we are delighted with the car."

Cons:

• "The internet connection was a bit troublesome. Plus the car needed some cosmetic accessories added to the outside post delivery which were the only issues encountered which were sorted out by Andrew extremely efficiently."
• "Everyone knows that Honda Cars aren't what they used to be (their own salesmen will tell you this!)"
• "The single disabled bay was obstructed with used bikes on display."
• "Spend three times the money I gave for this car. Be aware."
• "Nobody took care of my car. After 40 minutes of waiting I had to pick up my car."
• "I will never go to these amateur mechanics again."
• "Save yourself a lot of trouble and go to any other Honda dealership or any other reputable garage."