Kendal Honda Reviews Summary

Customer Service

Pros:

• "The sales person Ian was very well informed, friendly but not pushy."
• "Salesman Paul was very personable, helpful and not at all pushy."
• "The sales team, especially Ian and Mike are helpful, friendly and knowledgeable."
• "Ian was exceptionally friendly and took us through the process very efficiently."
• "The staff, and Csilla and Mike in particular, were so very friendly, efficient and consummate professionals."
• "Ian Gibbs has been a pleasure. I have been very impressed with Kendal Honda and Ian Gibbs in particular."
• "Ian Gibbs the salesman has changed our outlook - highly professional, friendly, honest and helpful."

Cons:

• "Mike never calls back, won't reply, always in meetings when we call up or on a day off. Avoid"
• "Their emails were riddled with poor grammar and spelling mistakes, which doesn't fill me with confidence at the thought of them handing any sort of financial or car related paperwork."
• "At some stages you cant understand if the salesman is unknowledgeable about a vehicle or is simply hiding information to bargain on later."
• "The staff we saw didn't know what they were doing they did one thing that put the warning lights off but before we got back on the road the lights were back on."
• "Nice and friendly corner car sales.when it comes to buying vehicles you better watch out because it is a common occurrence to be sold extras to your vehicles when they had them include anyway..just not declared."
• "On top of all of this the price for the car was high and with no real wiggle room, but I was already not interested after the initial communication with the salesman."
• "Bought a vw eos from this company..salesman Brett hadn't even heard of the model of car."

Quality of Cars

Pros:

• "I'm chuffed to bits with the quality of car I was able to buy here for my budget."
• "The vehicles are immaculate and fairly priced."
• "The car was as expected and drove beautifully."
• "The car I have bought is first class and has been very well presented."
• "Could not be happier with our family honda hrv. Excellent product and a brilliant service from the outset and throughout."
• "Very pleased with the car."
• "I have just purchased a Honda as sport, and I am absolutely thrilled to bits with it. And the service from Kyle has been excellent."

Cons:

• "The car is still on order at the moment but do feel a little deceived regarding availability."
• "New Car ordered and paid for in full at end of January was led to believe it would be in late Feb mid March at the latest now being told June ish..."
• "Buy a second hand, not Honda, with a full year no quibble warranty, just take it back if anything goes wrong and when it does go wrong kendal Honda doesn't cover that part..."
• "Bought an 3 year old car with them great service but after I first washed the car a lot of polish came off the rear bumper which is scratched ALOT on one side."
• "I would steer well clear. Sold a car in October 2022, within 2 weeks was in garage with many faults and was gone for weeks."

Communication

Pros:

• "Everything explained in full detail and double checked, always making sure we were happy with our decision."
• "It was a very straight forward process and Ian communicated with me on the progress throughout."
• "He kept us up to date throughout the sale with his video messages which kept us in the loop and gave us a laugh too!"
• "Most of this was done by Ian Gibbs with his ever humorous chat and friendly manner."
• "I found him responsive, charming and professional throughout and I was impressed with his customer service skills and attention to detail."
• "10/10 communication throughout the process. Was always fast with replies to any questions or problems I had, and made sure to keep me updated with any developments related to the deal."
• "Ian Gibbs was brill, speedy communication and very helpful!"

Cons:

• "My Suggestion Is take Your Money & Your Business to Someone who isn't a part Of Cox Motor Group!!"