Address: Calder Park, Peel Ave, Durkar, Wakefield WF2 7UA, United Kingdom
Phone: +441924243600
Rating: 4.4
based on 142 reviews.
Customer Service
Pros:
"Had the most seamless transaction possible."
"Chris who was very informative about the car and was able to answer any questions I had."
"Considering the times we live in, it was a great end to end consumer experience!"
"Brilliant service, and over delivering on a warranty repair."
"Highly recommended. Pleasant and efficient customer service and quality work carried out."
"Really helpful, honest and transparent making the process extremely easy."
"The sales manager Rob Stephenson is absolutely five star."
Cons:
"When I picked it up they told me that they had damaged the protective cover under the engine and would ring me today with details of how they would sort it out... Guess what. No call back."
"I've been totally let down by this garage and I warn anyone buying a Honda to think twice."
"This time the experience has been a disaster!!!"
"So 3 weeks later the car has still not been repaired and I’ve been left with a bad experience!"
"Absolutely shocking and abysmal service and work. Truly shocking."
"Not a happy customer. Wouldn’t recommend to anyone."
"Worst dealership I've had the displeasure to have to use, Failure of the service manager to return calls despite the service desk saying he would."
Sales Experience
Pros:
"Bought a used Honda jazz from riverside wakefield, Aaron the salesman was very patient and professional."
"We have little experience for buying cars from dealerships, but Sally James ensured that the whole process was painless."
"Bought my car all the way from Luton, and i was well looked after."
"I accompanied my daughter to buy a second hand car here. Chris, the salesman, was excellent, everything was easy and transparent and they gave her a good price in part ex for the old car."
"Collected our new Honda Jazz yesterday and would like to say how happy we are with the service provided."
"Their before, during and after sales was something to be admired."
"Thank you to Chris for his sterling efforts shown during our recent purchase of a new HR V E HEV."
Cons:
"Disappointed with the lack of enthusiasm of the sales person, he lacked motivation, didn't feel welcome."
"Will not be going here again!!!"
"Wouldn’t take my pride and joy back there ever again."
"Found an issue with the paint on the drivers side, so did not purchase the car."
"Less than impressed with this level of service and would not recommend this dealership to anyone given the hassles that I have had to go through to get my money back."
"Unfortunately it came out some serious issue that my car was unable to drive away."
"If you fancy putting yourself and your children at risk (mine is 6 years old), this is the dealership for you."
Vehicle Quality
Pros:
"I picked up my brand new Honda Jazz Hybrid today and I'm very pleased with it."
"I am now the very proud owner of a beautiful car, an engineering masterpiece, the vehicle drives like new."
"An 8 year old Civic, it was as immaculate as could be, with refurbished wheels and a full valet."
"5 days later I drove 100 miles to collect an immaculate vehicle that matched all the pictures I had been emailed."
"The car on pick up was gleaming and my wife and i are very happy with Harratts and would recommend them."
"The vehicle is fantastic and we are really pleased with it."
"Just purchased a CR-V and the whole experience was so relaxing."
Cons:
"BRAKES FAILED having done 3.5k miles."
"Checked the oil on my arrive at home and found it hadn’t been topped up correctly bang on the min Mark!!!"
"Over the past few months since having it serviced I’ve had the oil light intermittently coming on."
"Since owning the car I’ve had to have it fully valeted twice inside and out because the car was a mess!"
"I bought a new Honda 4 weeks ago which, when I collected the car, had some paint damage that wasn't there when I test drove the car."
"The brakes also had a visual check and were deemed to be fine. A green note added to the service report. About 30% (i think) worn but all fine."
"Buyer beware. I agreed to buy a car from this dealer, a showroom model. I signed for it and paid a deposit and agreed a date to collect it."
Communication
Pros:
"They even spoke with JCT to arrange everything for me."
"Very helpful with all the calls before hand."
"Had a really good conversation with one of the girls over the phone."
"The service advisors were fantastic and knowledgeable."
"Rob was very helpful and kept me updated on the progress of my purchase."
"Received a servicing talk-through video from mechanic Dave; again very professional and thorough."
"Riverside Honda Wakefield were fantastic because they were keeping me well informed throughout the whole process."
Cons:
"Took my car with an issue to see if it can be fixed via warranty, was told they would call and let me know what is happening."
"No one interested in fixing it."
"Passed from person to person and promises of call backs that never materialised."
"It is now September and still nothing. From emails to emails regarding these missing items and still not received it and don’t think we will ever get these items."
"Poor customer service very poor if you cant be arsed neither can i ile spend my money at a dealer that look after customers."
"My experience with Honda was the worst! I had to call for updates nearly everyday because if I had left it to them I would have never been informed."
"After we had bought the car I feel like the customer service has dropped because they’ve already got the sale."