Be Beautiful Hair & Beauty Salon Preston Reviews Summary

Customer Service

Pros:

• "I have without exception always received excellent treatments and first class customer service."
• "Always made to feel welcome, have never had any problems."
• "Staff were friendly and helpful from entering."
• "Such a pleasant experience!! Customer services was absolutely brilliant."
• "The staff are efficient and professional."
• "Thank you to Alex for always listening and doing a wonderful job."
• "A very warm welcome greeted me today when I attended at the Salon."

Cons:

• "Communication is poor, if you know you're running behind then inform your customer."
• "Very poor customer service, in my opinion the manageress demonstrated a level of rudeness that surpassed Basil Fawlty."
• "They do not know how to deal with issues when they arise."
• "Very rude member of staff who claimed to be an assistant manager."
• "The worst customer service l have ever seen."
• "The receptionists are at fault many of the times as I have had many issues with my appointments being wrongly booked."
• "No consideration for customer emergency?? Very selfish!"

Salon Experience

Pros:

• "What amazing professionals. An extremely clean space, thanks to Susan and her experienced team."
• "The salon looks amazing with a lively, friendly atmosphere."
• "Had an amazing experience. I came for a pedicure and acrylic overlays and the service I received was excellent."
• "I love it at Be Beautiful, I always feel looked after and pampered after a visit and some days I really need that!"
• "The premises and staff were highly professional and the place has an aura of opulence."
• "Came here for the first time for a manicure and pedicure, which 2 lovely ladies did. What a wonderful experience start to finish."
• "I am so happy you are back! My nails are wonderful!"

Cons:

• "I had family emergency that day. So, I have to cancel the appointment and I’ve asked them for other date but they refused to return my £20 deposit."
• "After two hours of what was as a salon experience dreadful, i just wanted the nails off and go back to my normal salon."
• "Unfortunately I can’t recommend this salon for hair colouring (especially blondes) it doesn’t seem to provide professionals in there I’m afraid."
• "I will NOT be returning to this salon."
• "Its very disappointing, the reurb is terrible and health and safety risk with slippy flooring."
• "Salon not clean and therapists looked unprofessional."
• "The beauty manager is quite rude and I have stopped going after 30 years as a result of this."

Treatment Quality

Pros:

• "Had my eyelashes done by Ellie, she did an amazing job."
• "Went for mole removal, was really worried at first as the moles were on my face. Debra was lovely and very reassuring."
• "Massage was amazing and felt fantastic."
• "Following on from a disaster with a home colouring kit last weekend, I had an appointment with Rebecca who worked her magic and gave me a fantastic, stylish new colour that I absolutely love!"
• "Absolutely in Love with my hair. Thank-you Charlotte you made me feel so comfortable after my last hairdresser mess up."
• "Pim was excellent and did a brilliant job fitting my LA weave hair extensions today."
• "Rebecca is fabulous at Hybrid lashes, she always makes me feel comfortable and relaxed in a friendly & professional manner."

Cons:

• "I have never been butchered so badly during filing. 4 of my fingers were bleeding and week after still healing."
• "The quality of the treatment was also poor, a lot of my top lashes were stuck to the bottom ones."
• "It was severely dry damaged, like candy floss."
• "As a result, I felt my pedicure was a bit rushed, and not to the standard I would expect for the price charged."
• "They ruined my nails now i need to go somewhere else and have it done properly."
• "My eyes would not stop watering and Iv been suffering from a very sore throat since."
• "I had my Keratin hair treatment from this place which cost me a lot but I didn't get the result as they said my hair will be frizz free and shiny...my hair have become more tangly and hard to brush."