Pepe's Reviews Summary

Food Quality

Pros:

• "Always consistently cooked and great flavour."
• "Love the food can't fault it."
• "Fast food with much better flavour than the big chains. Freshly made and delicious."
• "Great food. Not necessarily as healthy as other peri-peri shops in the city but a big sight tastier than the others."
• "Satisfied with the chicken in extreme sauce, it tastes flavourful & spicy like my home town dish - Indonesian Padang Chicken."
• "The spicy fries were delicious and just cooked."
• "The food is always been good and best."

Cons:

• "No flavour added to the paneer, totally bland and dry."
• "Food took ages, portions weren’t very big."
• "usually their food is good but on this occasion the food was burnt and overcooked."
• "The fizzy drinks have no flavour compared to other takeaways, my Pepsi tasted like water."
• "Food delivered late, cold, burnt and tasteless today."
• "The quantity of food received is definitely not worth what you are paying for it – it doesn’t fill a whole belly."
• "also portion is quite poor, especially for extra 'large' chips."

Service

Pros:

• "The staff were friendly."
• "Overall good customer service."
• "The staff are always friendly and they serve the best and very quick on their services."
• "The lady who served me was brilliant!"
• "I'd give 'Haider' 5 stars for his lovely customer service."
• "Had a minor issue which was addressed very well and left as a happy customer."
• "The staff are very friendly and I have to say that I am a vegetarian and they always make me a pitta instead which isn't on the menu."

Cons:

• "The food is good, but the service from the staff is so rude. They are so rude and they frown when they see a customer."
• "awful service and awful food. Waiting for so long and we ended up with burnt wings and chicken!"
• "Some members of staff were very unwelcoming - the manager was shouting at his staff and calling them motherf@%!$*s, you could probably hear it from outside."
• "Delivery takes 1 and half hours for grilled chicken meal absolutely ridiculous, when I telephoned the store the women was very rude."
• "But their services and delivery is outrageous. Late everytime."
• "Staff didn't wear masks and no sit in service after whatever time makes no sense."
• "Poor customer service from the staff serving."

Delivery & Wait Time

Pros:

• "Ordered through Uber eats, food was really good!"
• "Honestly from start to finish I was impressed with the speed of delivery."
• "even during rush hour on a Saturday night, it only took an hour."
• "Food is always amazing and yes does take a little longer but they cook your food fresh."

Cons:

• "I waited 2 hours for my order which when finally arrived was cold."
• "It was a cold day and they had no heating."
• "AVOID. First they were late, then I received an incomplete delivery."
• "Ordered off Uber Eats, after 3 hours of waiting and several phone calls where all they could tell me was 'it's on the way', they marked my order as delivered when it never was."
• "Worst delivery service ever. Ordered food via uber eats an hour a half ago. No updates. Came late. Cold food. Not even edible."
• "Its AN HOUR AND A HALF LATER than it's supposed to arrive and 1HOUR AND 20 MINUTE since I've got message that the food is on the way."
• "Late everytime I have tried to give them 2nd and 3rd chance to see if they fix it but still the same."

Atmosphere & Cleanliness

Pros:

• "The atmosphere was awesome."
• "Very good environment with good quality food."
• "The shop is maintained very clean and hygienic and has a toilet accessibility for 1 person at a time."
• "The cleanliness was good."
• "The restaurant was clean. Seats were comfortable."
• "They have a good space to dine in around 30 persons can fit easily."
• "This is now a massive favourite of mine have ordered multiple times each time has been perfect."

Cons:

• "The place is also uncomfortably freezing cold to expect diners to eat in."
• "Staff didn't allow us to use toilets didn't give any reason why."
• "The toilets were disgusting."
• "If you enjoy being ripped off and like waiting a long time before your food is ready, you might like this place."
• "The burger I ordered was small and not filling, and also very sloppy and poor tasting."
• "Literally the worst place I have ever ordered from, food turned up stone cold chips were clumped together with the piri piri seasonings was not nice at all."
• "Ordered on Uber, waited 3 hours for it and had to call 3 times to find out that it wasn’t coming at all."