McDonald's Reviews Summary

Service Speed

Pros:

• "All round decent McDonalds. Fast time through the drive-through."
• "Placed order via large screens inside store & placed number on the table. Order delivered to table by smiling team member & was hot."
• "The queue is so long, this McDonald’s can’t handle the volume of customers. The servers are incredibly slow."
• "The food always is hot."
• "Clean, tidy, attentive staff, food order always correct and hot."
• "The 5* go fully to the staff, they were so courteous, quick with orders."
• "Ordered, sat down, 10 minutes later the food was ready, all correct and hot."

Cons:

• "In my experience visiting Hedge End outlet for many years it has always been one of the best... But it is not as it was. Yesterday 2nd August I waited 40 mins to be served."
• "Waited an hour and a half for McDonald’s to give our order to the delivery driver."
• "Waited over an hour for my delivery to then be cancelled!"
• "Daughter went inside to collect & ended up waiting 45 minutes for food to be given to her."
• "Food was great, however it took far to long to get my food... 20 minutes from ordering to receiving."
• "They made me drive to the second window to wait for my food which okay fine it was busy but i waited 30 minutes… THIRTY BLOODY MINUTES!!!"
• "Waited over 28 minutes to get order."

Staff and Management

Pros:

• "Nice that you could sit outside in a lovely seated area with sun umbrellas surrounded by trees."
• "The staff were friendly when I dined for a late lunch (not busy)."
• "Staff were friendly and helpful."
• "Much improved since the refit... cleanliness and helpfulness of the staff is good."
• "Clean, tidy, attentive staff, food order always correct and hot."
• "Food was good, staff very friendly & polite."
• "Lovely staff at this branch."

Cons:

• "The staff seemed to have no sense of urgency."
• "Couldn't see any managers orchestrating work to get the q down."
• "I spoke to the manager who also refused to do it and then proceeded to tell me should would not even take the rubbish back."
• "The staff were totally unhelpful and I didn't even get an apology."
• "The workers also just casually chat and laugh with each other and take no notice of any customers or anything. They do not care!!!"
• "Terrible customer service... Will not be returning."
• "Managers don't take responsibility of their rude staff."

Food Quality

Pros:

• "Food was really great."
• "Food was good, staff very friendly & polite."
• "Nice burger and fries."
• "The food is good for the price."
• "My fries were delicious!"
• "The food although well presented..? Was awful and over processed tasteless junk."
• "The food always is hot."

Cons:

• "Ordered mcplant and inside was meat burger."
• "Cold burgers 🍔 & Chips, they looked awful failing apart, tasted bad."
• "The food was overcooked."
• "Food was nice but quite cold."
• "All the food was cold and presented poorly, hence the two star."
• "All tasted bland and horrible."
• "mc chicken burger tasteless, nugget like polystyrene, fries cold."