Sainsbury's Reviews Summary

Accessibility

Pros:

• "Accessibility - good, electronic doors, wide aisles, car parking and toilet for the disabled."

Cons:

• "This store is a little small for the area, it should be the size of the Sainsburys in Norwich."

Customer Service

Pros:

• "Lovely member of staff spent ages talking to me about foundation."
• "Staff - friendly and helpful."
• "Really great staff. Polite and helpful. Prices are reasonable and products of good quality."
• "Great and helpful staff wouldn't like to do their job with all the unnecessary panic buying."
• "Staff very polite."
• "I can honestly say the staff here at Sainsbury Hessle are fantastic."

Cons:

• "Her customer service skills were none existent and she was very difficult to understand."
• "Very disappointed with the cashier, so negative & miserable."
• "When asked a member of staff what the problem was the reply back was a rude grunt."
• "Small build woman in her 60’s I would guess? She is obnoxious and ignores you at the self checkout she screams after you if you are borrowing a basket to take heavy shopping to your car."
• "After going to the cafe today ordered a vegetarian breakfast which was brought to by a women with no customer skills."
• "Today till operator never spoke once and left before I finished packing!!"

Product Availability and Quality

Pros:

• "A good range of food and non-food items available in store."
• "This store is always clean and we'll stocked."
• "Large store with a good range of products."
• "The store is large, clean, and well-stocked."
• "The store occupies a very large site, with level parking all around."
• "Large store with plenty of fresh produce, groceries, housewares and clothing."
• "Great produce Huge range at reasonable prices Sainsbury & Sainsbury Local are no more expensive than other retailers in the Hessle area."

Cons:

• "Went to get a big shop today and came away empty handed. Fruit & meat mostly 2days to best before date."
• "However, I was looking to buy some bayonet light bulbs but they didn't have any..."
• "Finally, I really do not recommend the self-scan system."
• "Worst supermarket.first of all one of the most expensive!they selling products which expire date is the same day when u buying and still selling full price."
• "The shelves have been quite bare lately."
• "Their fresh produce also leaves a lot to be desired."
• "The store looks unbelievably tired and it's needs a complete refurbishment the layout is all over the place and half the shelves where empty."

Price and Value

Pros:

• "Went in for a 'Windows Tablet' for my husband. It was at a bargain price of £49."
• "Got the paint I wanted at £6 less than advertised price in Crown centre."
• "First time been to this supermarket in a long time, went for the Prosecco as 1.5ltr for £10."
• "Prices are reasonable."
• "Everything was well spaced, clean tidy, good wide variety of products to choose from."
• "The stock was well stocked and clean."
• "Great shop that stocks just about everything."

Cons:

• "Sainsburys needs to look at other supermarkets and lower their prices."
• "Quite pricy!"
• "The prices can be significantly dearer."
• "A lot of the grocery prices here are a little over the top, they do have some good deals on sometimes, but they only thing we mainly come for are the doughnuts."
• "I often dread going to Saintsbury's as it's a bit expensive compared to most."
• "The prices were quite shocking. Eg. They were asking £3.40 for 6 free range eggs."
• "How do Sainsbury's justify this, a plastic men's comb for £4! Outrageous."

Store Environment

Pros:

• "Sainsbury's has always felt a safe supermarket to shop in at these difficult times. They really take covid seriously and I would really say even slightly expensive is well worth shopping there."
• "Very easy to access from outside the city."
• "The store has a nice large sized carpark, the store inside is clean and tidy."
• "No cue outside but I still waited then I was directed inside all antibacterial equipment inside entrance not overly busy so felt quite safe."
• "An easy shopping experience for anyone."

Cons:

• "The cafe where I could buy a meal is now just tea, coffee and a bun or sandwich of some sort!"
• "Only went to use toilet. Toilets wasn't the best."
• "The store was freezing I even had to purchase a jumper to keep warm!"
• "But it is very cold inside."
• "Considering their high prices, they could offer clean and properly furnished toilets."
• "No restrictions in how many people allowed in store. Poor social distancing."
• "This place gets worse every week. From trolleys occupying car park spaces and trolleys sticking out into the road."