Parkdean Resorts Kessingland Beach Holiday Park Caravans, Lodges & Chalets, Suffolk Reviews Summary

Accommodation

Pros:

• "The lodge itself was comfortable, well-maintained, and provided all the necessary amenities for a relaxing break."
• "The caravan was beautiful very spacious for 8 people had beach view very quiet pitch."
• "Our Caravan was spotless and very comfortable."
• "The chalet apartments are well furnished clean and presentable everything is there for you."
• "Very up to date accommodation."
• "The caravan was good quality. Very clean upon arrival."
• "Our 8 birth caravan was spacious for 5 grown people, clean, attractively designed, comfortable."

Cons:

• "The accommodation is sub standard and was not cleaned properly we found used tissue under the side table in the bedroom empty plastic bottle stuffed down the sofa cutlery missing the beds are so uncomfortable and springy we could not get a good nights sleep."
• "Arrived at caravan and it smelt of a wet dog and cigarette odour had to upgrade room as the smell was so appalling."
• "Our caravan was outdated and not clean."
• "If you're staying a static caravan, be warned it probably won't be clean, both times we've been we have had to clean it ourselves."
• "Our van had an ants nest - from the caravan door up to the kitchen sink."
• "Beautiful caravan, although a little more attention to detail wouldn't have gone amiss regards the cleaning."
• "The seal on the oven was non-existent."

Facilities & Entertainment

Pros:

• "Everything was there on site! Outdoor pool, indoor pool, clubhouse with entertainment, kids activities, arcades, and even bingo!"
• "The swimming pool, indoor and outdoor are good. The arcade is great for the kids."
• "The evening entertainment is great for the children."
• "Entertainment for our 5 year old perfect!! Starland Krew really great."
• "The entertainment complex was great fun for my two year old."
• "The kids LOVED the water activities. Pool party, water walker, wipe out and paddlers."
• "Entertainment was excellent."

Cons:

• "The place is in dire need of a revamp as the site looks rundown on the exterior."
• "The park is a bit run down compared to other sites we have visited."
• "The facilities are very poor, dirty and badly in need of modernisation."
• "The outside pool was also filthy."
• "Avalability of indoor pool was poor."
• "The evening entertainment is pure cheese."
• "Arcade area was poor."

Staff & Customer Service

Pros:

• "Last minute booking via phone call, extremely knowledgeable about park and activities, great customer service."
• "The staff are friendly and very helpful."
• "The staff were second to none, everyone of them from the entertainment team to the bar staff, waitresses and security were friendly and helpful."
• "The staff are wonderful here. Everyone from the kids entertainers to the restaurant staff were polite and helpful."
• "All the staff very friendly, will definitely visit again."
• "The staff were lovely, very friendly and polite."
• "The staff were friendly and gave an excellent service."

Cons:

• "Check in was a little confusing and had to return to get an update on what we needed for our stay."
• "The staff mislead you and then lie about it."
• "Service from the out of hours security team manager was extremely poor."
• "The girls on reception need help with customer service."
• "Staff and management very rude and arrogant."
• "The staff were disinterested in us as customers."
• "Poor customer service in relation to waiting times and information on offer for customers to see."

Value for Money

Pros:

• "But remember, only £17 per night, incl electricity (as of Sept 2023), outstanding value considering all the facilities on offer."
• "For the money we paid (£17) for an overnight grass pitch, with electricity, we found the facilities and staff to be excellent."
• "Absolutely amazing value for money!"
• "x1 week cheapest deal, great value."
• "It is a good site, value for money, very friendly staff, clean and in good repair."
• "The little shop is quite good value for money."
• "Food at restaurant was affordable & lovely."

Cons:

• "Fish and chip shop was very overpriced and sell frozen chips. Very disappointed."
• "The bar/restaurant was also overpriced and the food came and was very very small portions the eggs were not cooked properly."
• "Our bank accounts haven't 😂" (implying high cost of food and activities)
• "Cost of on-site food."
• "Restaurant expensive."
• "The clubhouse is expensive."
• "Of all the places we've camped, this has been the worst, and also the most expensive by far."

Cleanliness & Maintenance

Pros:

• "Toilet and shower blocks were very clean."
• "The site is very well maintained and clean."
• "Facilities were clean and the entertainment and swimming pools were brilliant for the children."
• "Site was very clean. Shower block was cleaned twice a day, be careful though as floor was wet & slippery."
• "Well kept holiday resort."
• "The whole park is spacious and well kept."
• "All the staff are so polite and the caravans are very clean."

Cons:

• "Dirty showers and toilets, shower and toilet block for the touring side was where the static caravans were."
• "Toilets and showers for tourers are disgusting."
• "The toilet block really was quite disgusting, the floor was always very wet in the cubicles and the toilets rarely had toilet roll."
• "The showers/toilet blocks were disgusting. They smelt of faeces and urine really badly."
• "Shower block in amongst statics not with Touring or camping not kept clean at all."
• "Shower block is old and antiquated."
• "The toilet facilities were not good, not just old and tired but also not clean."

Location & Accessibility

Pros:

• "Loved it was so close to the beach."
• "Loved the location with beach access and great walks."
• "Close to the beach (and a pub!) making dog walks great especially early morning on the beach."
• "Lowestoft really close for the things we didnt have as first time caravaning."
• "Great location on beach front. Lovely clean accommodation."
• "Right by a wonderful beach which was never very busy and dogs are allowed even in high season."
• "Surrounded by lovely fields with a dog friendly beach within a couple of minutes walk."

Cons:

• "NOT DOG FRIENDLY. Can only only walk your dog around park."
• "Dogs unable to go in arcades."
• "This 'dog friendly' campsite did not allow dogs into any of it's buildings."
• "The approach to the resort quite trying as it is through a residential area and the road is very narrow."
• "The only downside is the local beach is rather stony."
• "Beach is very stoney... get yourself some beach shoes even in the sea lol not a lot around and show bar is expensive."
• "Very boring nothing to do on site not wheelchair accessible."