"The girls are all so friendly and always welcome with a smile."
"They are very professional and welcoming."
"Fatima took the time to assess my skin’s needs and gave a thorough clean to my face."
"The staff are really polite and friendly."
"Everyone there is friendly and understanding they always listen to what you want."
Cons:
"Extremely expensive and the girls do not listen to the client."
"They have no customer service skills."
"Rude staff, no undivided attention and duty of care to customers."
"Using same clothes and brushes on people without sanitizing or cleaning. Really unhygienic."
"For someone who gets hair blow dried weekly both locally and on baker Street I'm genuinely shocked at the service I received."
Ambiance and Cleanliness
Pros:
"The atmosphere is absolutely amazing and the staff are so friendly."
"With its subdued lighting, turquoise and white pillars and a charming white horse on the wall, Al Amira is a little different from the usual overlit modern salons."
"The salon is clean and calm, overall a wonderful experience."
"The place was spotless and well designed it truly makes you feel like you're a princess."
"The Salon is beautiful & all the staff in there are lovely."
Cons:
"This salon used to be amazing when it was run by the previous owners, but now this salon is dreaded dark and not clean."
"Very wary of this place positive reviews however salon was dirty."
"No social distancing measures in place. All different hairstylists treating different people."
"Place is looking rather shabby and worn but hopefully renovations will be made in time."
"No contact less payment facility was available."
Quality of Treatments and Hairstyling
Pros:
"I absolutely loved my haircut and blow dry. My hair felt so soft and clean afterwards!"
"Shereen is fantastic at what she does."
"The best facial I've ever had. Fatima looked at my skin and recommended I don't necessarily need that."
"My balayage looks soooo pretty."
"I had a dry hair cut at Al Amirah and it was excellent. Shaima cut my hair and it was EXACTLY how I wanted."
Cons:
"Haircut also left me looking like I am wearing bad hair extensions. It’s so uneven and the layers are far apart."
"Burnt top of my scalp with the colour treatment which has left a scar."
"I wanted to go blonde and she did not achieve that. She wanted to put a colour of her choice."
"The haircut lady did not understand English. One of the previous girls that got her haircut done before me, was really upset because she cut so much hair off."
"Every time I tried to explain what I wanted she would ignore it and just say yes."