Address: 24 Wareham Rd, Dorchester, DT2 8BY, United Kingdom
Phone: +441305852324
Rating: 3.9
based on 168 reviews.
Customer Service
Pros:
"Good welcome on arrival, by member of staff watering plants."
"Friendly staff and well worth a visit."
"Really pleasant and helpful staff too."
"Lovely lady in the plant section who helped me find a plant I couldn't see, Very good customer service."
"The staff were incredibly knowledgeable and helpful, providing expert advice on which plants would be best suited for my garden."
"The staff were lovely and food was great and decently priced."
"Thank you cafe team today. Sam, Paige and the young lady on the tea and coffee."
Cons:
"The staff were very unmotivated with poor customer service skills."
"The system for ordering is desperately slow."
"The attitude of the young lady with a ponytail who was bringing out customers food and clearing the tables was short and abrupt."
"Service slow and had to chase for missing food orders so ended up eating separately."
"Waited 20 minutes to obtain two lattes... the total staff were 3 youngsters who were not being given any supervision and were, therefore, totally disorganised!!"
"The young man on the garden centre till didn't say hello or look at us. Very offhand."
"The staff are walking around like the living dead, there is no urgency at all."
Cafe Experience
Pros:
"The coffee was excellent and the huge cream scone, delicious!"
"I'm here, sitting in the cafe garden. I have enjoyed a breakfast, freshly cooked and the best coffee I've had in ages."
"The standard of the cake selection is magnificent."
"The cafe is clean in every way, the staff extremely pleasant and helpful, the food well prepared, presented and tasty; also the cost was reasonable."
"Lovely coffee and the cakes were out of this world."
"The restaurant was excellent. We had the roast and a bacon/brie panini."
"Had a good lunch in the cafe 😋"
Cons:
"Had lunch which was a disappointment, opted for soup and sandwich deal at £9 not such a deal."
"Worst coffee ever, it is strong beyond enjoyable and bitter."
"Cafe not as good as previous visits, only one member of staff at counter, who was struggling to cope with customers waiting."
"Awful experience today always been loyal customer and part of dobbies club, but the last few times we have visited the cafe is a shambles."
"The cafe simply can not cope."
"Very disappointing. The restaurant was busy and they weren't prepared."
"Tried Dobbies restaurant at Galton... Had to wait 35 mins for rubbish food to arrive."
Facilities & Environment
Pros:
"Visited last week while we were on holiday in Poole. Lovely garden centre with a large range of products, not just plants there's fancy goods, garden furniture, fish etc. Large free car park, toilets, cafe, level entrance."
"A Maidstone aquatics area that spans both indoors and outdoors."
"Great little play area for kids."
"The overall atmosphere of the garden centre was very peaceful and relaxing, making it an enjoyable experience to browse around and take in the beautiful surroundings."
"Good amount of parking. Large selection of fruit trees and plants."
"Well organised in view of Covid restrictions. Thorough cleaning of tables and chairs after use."
"Everything was clean, loads of parking spaces and easy access for disabled."
Cons:
"The place is extremely tatty as well."
"Other downside customer toilets are outside the main building not such a good thing when raining."
"The day we visited, we had torrential rain and the roof was leaking in several places, with buckets dotted around the shop floor."
"The eating area was untidy, with pools of water on surfaces, due to a leaky roof."
"Chairs were dirty and sticky, floor was sticky."
"Seems very run down and in places neglected. dying plants in outside racks."
"The live pond section was closed to shoppers which I found disappointing."
Product Range & Pricing
Pros:
"So much better now it's Dobbies rather than Wyevale! The manager is able to order plants needed by individual customers, as well as introducing a more eclectic range of plants to the centre itself."
"The quality of the products was top-notch, and the prices were very reasonable compared to other garden centres I have visited."
"Did buy some plants which are very good."
"Very good quality stock+ lots of choice kind + very helpful staff!"
"Huge selection of plants and fruit trees at great prices."
"Fantastic Garden Centre with lots of reasonable plant to buy."
"A well stocked garden centre, plenty of choice of plants and bedding plants."
Cons:
"Multi purpose Composts were also much higher priced than other outlets in the area."
"Like most garden centres menu is overpriced even given the recent economic difficulties."
"Expensive for what you're getting."
"Maybe I'm getting out of touch now but prices seem very high for their plants."
"The plants and gardening requisites are expensive but there is a very good range to choose from."
"I found prices had increased substantially since my visit pre Dobbies."
"Bedding plants looked to be in good condition, watered etc but seemed expensive for what was there."