Address: Blackpool Rd, Clifton, Preston PR4 0XL, United Kingdom
Phone: +441772683844
Rating: 3.7
based on 270 reviews.
Cafe Experience
Pros:
"These issues are caused by a lack of staff, not a lack of enthusiasm."
"Drinks came quickly and not long after the food which was good quality and again service was pleasant."
"A good cafe serving great tea, coffee, meals and cakes."
"Young girl called Danni was extremely helpful as wasn't sure about the system, and lovely till service from Simon."
"The staff were also amazing and nothing was too much trouble, we will be coming back again very soon."
"The restaurant at Dobbies Preston is now open."
"Went for some lunch fri 10th July the food was lovely and staff v helpful and pleasant social distancing in place hand sanitisers all over place well organised so lovely to be able to go back 10 out of 10."
Cons:
"What a poor experience we had in the cafe. Almost four pounds gets you a pot with 2 tea bags to put under a tap that says 'press for hot water'."
"Disappointing cafe experience - after paying for selected cakes(chosen from the menu at our table as we were told to do) & coffee at the till to be told just go & get your own cakes - no choice left on display."
"Service is incredibly slow - we waited 20 minutes for 3 hot drinks."
"Service was appalling with a 30 minute wait for a simple meal of soup and steam vegetables."
"Absolutely awful service at the cafe. Ordered 3x slices of cake, cold drinks and a tea."
"The cafe was awful. Took 15 minutes to be served and then waited another half hour for coffee to arrive."
"Restaurant is a joke. Waited 40 minutes for food to arrive."
Garden Centre Quality
Pros:
"Great. Beautiful plants in display."
"Absolutely love this place. Have bought many plants from here. Always find it to be well stocked and friendly staff if I've ever needed assistance."
"Love a visit to Dobbies. Always plenty of indoor and garden plants, shrubs and trees."
"Good garden centre, plenty to look at with a shoe and clothing depth downstairs."
"They have everything you could need for your garden."
"Lovely plants and some nice outdoor buildings."
"Dobbies was well laid out and easy to negotiate."
Cons:
"The outdoor section had loads of gaps in the display, damaged walkways, weeds (again) plus looked a general mess all round."
"HORRIBLE RUN DOWN PLACE, STAFF NOT VERY HELPFUL, PLANTS ALL DYING AND NOT CARED FOR."
"What has happened to the garden section, hardly any variety of shrubs, bushes, flowering biennial unusual plants."
"So you have a cafe that you can’t supply food."
"Cafe prices have increased. For a small piece of cake £3.75."
"Appalling quality of plants and flowers."
"No gluten free cake out, told they do usually do it but plenty of others (not gluten free) and some prepacked little and I mean tiny ones."
Customer Service
Pros:
"The staff and santa were lovely and very good."
"The staff very courteous and helpful."
"The staff are amazing, Very friendly and Very helpful especially Sue!!!"
"Wonderful customer service this afternoon when me and my wife visited. Debbie was extremely helpful and went above and beyond to ensure the problem we had was sorted."
"Staff very friendly and helpful."
"A lovely place to visit, nice gifts and the aquatic area is well maintained."
"Staff are very friendly and helpful."
Cons:
"The restaurant over the last year or so has gone downhill."
"The staff were rude!"
"Terrible customer service! Advice .... when someone asks for assistance DON'T roll your eyes and sigh then, when a customer is half way through asking a question, tell the customer to wait while you answer your walkie talkie."
"The Girls in the cafe was not one bit helpful."
"This place used to be a great day out. We've been 5/6 times this and every year there is an issue with the restaurant."
"The staff just looked totally bored and disinterested."
"Sorry to mark this down but, whilst the store itself and most of the staff were fine, one member of the restaurant staff was particularly rude and made us feel like we were quite unwelcome on arrival."