Brick Kiln Garden Centre and Restaurant Reviews Summary

Staff and Service

Pros:

• "Staff very helpful and fab restaurant serving great food."
• "All staff in the garden centre are always pleasant & helpful."
• "Garden Centre plants are in very good condition and the staff are really friendly, polite and helpful."
• "Lovely staff friendly and helpful; there if you need them but happy to let you browse."
• "Very helpfull and friendly staff."
• "Very helpful staff. I spoke to four members of the team today, including a new employee in her first day there and they were all so kind and friendly."
• "Staff always helpful and friendly."

Cons:

• "We were disappointed by the grumpy staff - all except one young lady (blond/pink hair)."
• "Ordered food for 4 adults and received only 2 of the orders waited half an hour after 2 meals came had to go in and ask for money back for the other 2 orders that never turned up so our if 4 of us only 2 ate staff rude and ignorant waste of time coming here never come back."
• "A staff member then came and had a go at her for going the wrong way."
• "We arrived shortly before closing time and clearly everyone was very much keener on getting every customer out of the door not one second after 5:30pm than they were on providing any kind of service."
• "This one star review is because l can’t even get in to the garden centre due to having gravel on the surface of their car park."
• "Update, since last year the new staff are abrupt, rude and very unhelpful."
• "Went here for breakfast with friends after being here before. The customer service in the cafe was absolutely abysmal."

Facilities and Accessibility

Pros:

• "Well worth a visit. Lots of free on site parking."
• "Free and easy parking."
• "There's a cafe and all the garden related products you might ever want! Free WiFi and good disabled access."
• "Huge garden centre, not just plants and literally everything to do with the garden, but also gifts, pet supplies, cafe, etc. Loads of parking."
• "Big free carpark too."
• "Dog friendly even inside Restaurant."
• "Nice Garden Centre with helpful and friendly staff, with lots to see indoor and outdoor."

Cons:

• "It's dark and dingy so not exactly easy to see where everything is."
• "The only thing is I don't find it wheelchair friendly."
• "I have seen a lot of people struggling with 3 plus bags in their trolleys over the gravel."
• "The car park is full of gravel and the trolly got stuck with all the heavy goods."
• "The aisles were too close together making it tricky to maneuver round other people."
• "Only problem was that my wife uses a wheelchair and I found it impossible to take her around the flower area because of the pebbles."
• "Outside, not wheelchair accessible at all."

Food and Restaurant

Pros:

• "The roast lunches on Sundays at the café are simply superb."
• "It was also great value for money as I think it was around £12 per person."
• "The restaurant is large and has some very reasonable food for a reasonable price."
• "On a Sunday they have a man singing on a stage which is quite good."
• "The breakfast is excellent and great value for money."
• "The cafe is popular and has a good selection of cakes!"
• "Lovely restaurant serving delicious food and cakes."

Cons:

• "Went for the roast lunch, it was lovely but they over do the salt in the gravy and sometimes in the stuffing as well."
• "The afternoon tea was not great and I cannot comment on the rest of the food."
• "Food ok, nothing special nor very warm."
• "The cafe is a rip off had lasagna and soup, soup was tasteless and the lasagna had hardly any meat in it sorry but well disappointed."
• "But the food was dreadful and expensive at 1pm on a Saturday."
• "The food was sub-par, the best part being the wrap and panini as the cake was stale and flavourless."
• "We visited the cafe at this garden centre on the 11th November, I ordered 2 paninis... we had to wait a while as service was very slow but was shock when they came out on one plate with a small salad and crisps for the two of us and was one panini cut in half."

Value and Pricing

Pros:

• "Haven't been there before, lovely section of plants all in great condition, and very competitive prices."
• "Great garden centre all of the plants looked really healthy and well cared for, sadly not always the case in garden centres!"
• "A good variety of healthy plants, and knowledgeable helpful staff."
• "Good range of healthy plants at reasonable prices also with some good offers."
• "Lovely place to get good value, high quality plants and everything for your garden."
• "Best Garden Centre in local area. Apart from being very reasonably priced."
• "Lots of choice at reasonable prices."

Cons:

• "Family friendly this place is NOT. So if you are looking for somewhere to take your children to look at Christmas decorations AVOID!!!!"
• "You can no longer find many bargains and the plant quality is more like B&Q than a nursery."
• "Garden Centre well stocked, but day ruined by 30min wait for food in restaurant, then order was wrong when arriving."
• "My partner bought 2 Firefly decor jars (buy1 get 1 free) @£6.99 but the elderly till operator charged her £13.98."
• "Good range of plants, but it has become too commercial and the prices reflect this."
• "We were charged £10.98 for this which was very expensive."
• "I did find things a touch on the expensive side."