Currys Reviews Summary

Customer Service

Pros:

• "With the help of a lovely young woman I got the tv that suited me."
• "I felt it was genuine help given with enthusiasm but no hard sell."
• "was helped and guided by Lewis (operator 19) who was extremely helpful and knowledgeable about the products."
• "Absolutely Fabulous customer service, the staff were really lovely and very helpful especially Manni who helped me choose a laptop and was very knowledgeable in this area."
• "The staff are always friendly and helpful."
• "All the staff are very helpful too."
• "Brilliant, helpful and friendly staff."

Cons:

• "Unhelpful and untrained staff in product and Customer service."
• "The staff are very inexperienced and know nothing about the products."
• "Very rude staff, asked if they sold a cable and the staff member vaguely pointed towards the back wall."
• "The person on the returns desk was extremely rude and didn't listen."
• "Customer service was poor. There was at least five members of staff stood around talking, no one offered any help."
• "Got an assistant who just acted like he couldn't be bothered."
• "Staff only bothered about conversation between themselves not helping customers."

Product Availability and Selection

Pros:

• "A regular spot to get my tvs and electrical items both for work and home."
• "Currys had a good selection at a price I liked."
• "A great selection of products on display."
• "The good thing about this store, is its pet friendly, which my dog is very pleased with. Has a good range of products which are mainly out on display."
• "These days they're as cheap as anywhere and have a good range of laptops."

Cons:

• "Also seemed to be full of old models when compared to stock available online."
• "Almost nothing was charged so nothing was working for you to see the product properly and compare."
• "Unfortunately the two items I wanted, fridge freezer and all in one pc were not in stock. I have sourced these items elsewhere."
• "Couldn't see the one I was interested in on display but plenty of boxed once just randomly about the place."
• "The fan is weak and the air cooling is pathetic."

Sales Approach and Insurance

Pros:

• "Made as rare COVID trip to pick up a coffee maker. Fears allayed. Goods ordered and arranged by text."
• "The fitting was done by excellent staff and did not leave any rubbish for us to remove."

Cons:

• "All good until you don't buy the insurance and extended warranty on your purchase then the staff will turn on you and treat you like dirt!"
• "Don't ever buy cover for any purchase it is the biggest con going."
• "Only fault is the salespeople who pounce on you as soon as you walk in, then when you buy, try to sell you add on products/ services that can end up costing a fortune."
• "Had to refuse insurance 3 times. Very pushy."
• "Very pushy staff walked in and enquired about a product I needed today and was kept told they can order it in which isn’t what I kept on saying."
• "You shouldn’t force people to buy your insurance cover it really leaves people like myself and my husband with an angry feeling."
• "Staff are only interested in selling you insurance cover and when me and my wife politely said that we didn't want extended cover the staff member went red faced, angry and extremely rude!!!"

Store Experience

Pros:

• "As a wheelchair user I tend to use retail parks at non busy times and not weekends so I had a good experience in this shop."
• "The service you get here is outstanding."
• "shop was clean and tidy. Staff were excellent and engaged with my 10 year old son."

Cons:

• "Been told you can't have a look at them in store you just have to pay for it and if its not what you want bad luck."
• "Absolutely disgusted and furious to say the least..my partner went into Currys in Guiseley at 7pm tonight 10th April and not one staff member approached him."
• "Went in to buy a vacuum cleaner I had seen on the website. Couldn’t find them so was wondering around, not one member of staff acknowledged us."
• "Just stood for 45 minutes waiting to purchase a laptop. Totally ignored by staff and then told everyone is too busy!"
• "A good example of why the high street is dying out and people shop online."
• "Its ok if you are buying goods and taking them away. But beware of ordering goods to be fitted."
• "Went to pc world could not get close enough so that my disable passenger could not get out all the disable spot filled with barriers for the coVid 19."

Management and Staff Attitude

Pros:

• "The manager is so customer service focused."
• "Always had a good member of staff on my visits..if they didn't have what I wanted they went out of the way to find it at another store/on line for me."
• "Very helpful and knew their stuff both Tom and Terry at Guiseley store, gave great options about the TV we were thinking of and which was best for us and our budget thanks guys, very pleased with our purchase."

Cons:

• "manager very rude and not helpful at all no customer service skills defiantly won't be using currys at guiesley again."
• "Rude member of staff who lied said my replacement tv would be 2 days now on 3rd day and not even a phone call."
• "The person on the returns desk was extremely rude and didn't listen."
• "Spent a fortune in this store and regret every penny. It’s convenient to where I live but the staff are awful, pushy and uninformed."
• "Would never use this Branch again, Shocking Service, Rude Staff, Very under trained and terrible Management Bad attitudes!"
• "Horrible experience as a customer., The store has somebody with nameplate Aamir who tries to change the deal just before payment and when you ask details, shouts at you, threatens women and children invades customers private space and intimidates."
• "If it were possible to give no stars at all, I would. This is a rating aimed at one specific management team member in Guiseley wearing a badge name Aamir."