Apple Trinity Leeds Reviews Summary

Customer Service

Pros:

• "The Apple Specialists in-store are always friendly and meet and greet customers with a smile."
• "Excellent experience in this store getting my Macbook repaired - took it in one day, they didn't have the part to repair it, ordered it in and it arrived the next day."
• "The Trinity Business team are second to none they are always very helpful and will assist in anyway possible."
• "Best customer experience in the Leeds apple store so far. Extremely helpful and understanding."
• "Staff really knowledgeable and helpful. Provide you with options and suggestions."
• "Very friendly and helpful staff!"
• "Customer service, knowledge and all around experience was great."

Cons:

• "the customer service person who attended us was not very approachable and showed sort of less interest in helping us."
• "Will never buy anything from this store. Had a frustrating experience with a MacBook Air purchase."
• "They were unable to perform the battery swap I was booked in for."
• "When I tried to enquire further the assistant just walked away."
• "none of the staffs did approach me."
• "Walked in to buy an iphone, was told id have to book an appointment in 2hrs, some child with an ipad."
• "The website is not always accurate."

Product and Repair Services

Pros:

• "Fantastic customer service. I arrived with my iPhone at 9am, by 10:30 it was repaired and back in my hands."
• "The whole team of staff were fantastic from start to finish, and I'd just like to say a huge thank you for sorting my phone as I was dreading being without for a number of days."
• "One of the best Apple Stores in the UK, good customer service and large verity of Apple products."
• "Great customer service, airpod pro’s had a number of speaker and mic issues. The Genius Bar was efficient at recognising the issue and ordered replacements parts. 1 week later new replacements where in. Exchange was quick."
• "Took our faulty iMac into store, after a quick diagnostic the member of staff quickly identified the fault and put it all right FREE OF CHARGE."
• "Absolutely brilliant, came in to trade in and buy new phone."
• "Fantastic service at Apple Store Trinity Leeds yesterday. Screen repair done for less than half the cost quoted by phone provider and also done on same day as opposed to 4-5 week turn around (again quoted by provider). Customer service outstanding!"

Cons:

• "speaker in my iPhone had been dislodged by the clamp which presses done to add a screen protector."
• "Purchased an Iphone from this store which was around £700 at the time (not cheap). It was faulty."
• "However he informed Apple would not fix my phone and a replacement will be required even though I had two months guarantee left with my iPhone."
• "Very disappointed with the new iPhones, i can’t listen a video with my headphones while charging my phone at the same time."
• "Cheeky buggers said if they don't manage to recover it they would give me a new one which i would have to pay money for."
• "Had the worst experience here.I went today to repair my smashed phone, to my surprise they say It’ll cost me £700 as they need to repair the whole phone as the back is attached to the screen."
• "Visited the store on Monday, iPhone 14 pro max, was advised £720 repair of the motherboard as back screen cracked no warranty."

Store Experience

Pros:

• "Apple at Trinity Leeds is a tech haven! The sleek store design and knowledgeable staff create a welcoming atmosphere."
• "Amazing design and very easy to check out all of the latest gadgets."
• "Most importantly all the staff are really helpful, happy and professional."
• "The staff was helpful and tried their very best to be fast and always friendly."
• "all staff were super helpful, especially Ben who helped me with my iPhone."
• "The Store itself is a very big Apple store and it is always very presentable."
• "The store set up is easy to navigate around and there are plenty of working demo models for someone interested in Apple products to have a demo with."

Cons:

• "A complete waste of time and appalling customer service."
• "They need to step in and fix the problem immediately."
• "like all Apple stores it is a formless arrangement with none of the tried-and-tested features that make a shop actually usable."
• "Apple went from good innovation to stupid marketing choices run by greed."
• "Like a different business model to the Manchester store…interesting to find out that Leeds have a bad reputation."
• "One of the female staff standing at the door was very rude and hostile."
• "The definition of a time wasting is visiting Leeds apple store."