Bells Domestics Reviews Summary

Customer Service

Pros:

• "Great service, would highly recommend."
• "Fantastic customer service, I rang Bells because I got the squeegee attachment stuck on my Vax steamer, the lovely lad told be to come along and he’d have a look."
• "Very friendly and helpful."
• "Very fast delivery, polite and helpful installer, nothing was too much trouble for this guy."
• "Good selection of goods and helpful staff."
• "Can't rate highly enough. I phoned first to see if they had a replacement motor for a washing machine. They gave some great advice on checking something else first as it may not need a full motor replacement."
• "Friendly and very knowledgable. Can't speak highly enough of the service."

Cons:

• "I spoke to Bell's about this to explain the situation who at first, refused to take any responsibility."
• "It's not too hard to guess that if everything was OK I wouldn't have called. I'll see if I can find someone else who actually shows interest in helping."
• "Weeks later we ring only to find out there is nothing on their system regarding an order or fitting."
• "Don't trust them and do not recommend."
• "Unfortunately I have not been left happy after a very slack and misleading experience with bells domestics."
• "Terrible. Fridge door wasn't closing properly. Guy came mopped up the condensation accumulated in the bottom and said it's fine."
• "For Bells to try charge me £70 for a part that cost less than £20 plus a £36 pound call out charge is disgraceful."

Product Knowledge and Advice

Pros:

• "The salesman made sure I bought the correct model of washing machine for my growing family, and a dryer that would cope with the wet weather."
• "Excellent knowledge around what items would suit our kitchen."
• "I always buy my white good from bell as they have a great variety and the staff are friendly and helpful and very knowledgeable of their stock with quick delivery."
• "Needed some expert advice about purchasing an induction hob. I rang and spoke to Alex who explained things fully and gave me a recommendation."
• "Salesman very knowledgeable and provided us with the best appliances for our needs."
• "Philip Bell explained all the different ovens to me."
• "They have great product knowledge and offer great service."

Value and Pricing

Pros:

• "I went in for a new washing machine with a Beko budget, I bought a Bosch at a very good price."
• "Price was good and although there was a bit of misunderstanding at one point about an aspect of the job."
• "Great price, great looking product, 2 year warrantee!"
• "Following morning, less than 24 hours of cooker breaking down cooker was repaired by Bells engineer at a reasonable price."
• "The staff were friendly, fast turnaround and the cost was much less than expected."
• "They provide an excellent personal service with their repairs and also give quality advice where necessary and all at a competitive price."
• "A very reasonable fee was agreed for installation."

Reliability and Trust

Pros:

• "They did this without hesitation and without extra cost."
• "We have used Bells Domestics for all of our kitchen equipment for several years. Their advice, prices, delivery and fitting are all excellent and we would strongly recommend them."
• "Local family run business for donkeys years. Honest and helpful bought all my appliances from them."
• "THIS IS A VERY HONEST AND TRUSTWORTHY BUSINESS, I HAD TROUBLE WITH MY BUILT IN MICROWAVE OVEN, I CONTACTED BELLS, THEY TOOK IT AWAY AND AFTER CHECKING IT THEY FOUND THERE WAS NOTHING WRONG WITH IT."
• "Knowlegeable, trustworthy, reliable - Excellent!"
• "These guys are brilliant. Trustworthy, knowledgeable, value-for-money, polite and clean."
• "The team at Bells Domestics is amazing. They help me find an impossible replacement part for my integrated dishwasher on Amazon, and they did not charge me a penny."

Cons:

• "To be clear, this machine had served me well for the past 8 years... Therefore I was hugely disappointed that the life of the machine had come to an end due to what appeared to be shoddy workmanship."
• "Approx. 6 months ago the heating element went on my Hotpoint washer/dryer... the bolts and wiring of the heating element had come undone which had caused the element to drop and short out the main circuit board."
• "This was not a cheap repair, (around £85), and all was fine, until it shorted out and fused the house."
• "When he arrived he declares our cooker didn't even have this part on it to be replaced!!!"
• "I have been a loyal customer of Bell's for over 8 years now... however after my last experience I won't be using Bells again, nor recommending them."