Beyond Dental Milton Keynes Reviews Summary

Customer Service

Pros:

• "Always an excellent experience at Claydon- from the friendly receptionists to the thorough job of both my dentist, Neil and Kimberley the hygienist."
• "They are extremely friendly and professional and very understanding of nervous patients."
• "The entire team, including the reception staff, made my visit truly outstanding."
• "The staff at Claydon make you feel comfortable and welcome from day 1."
• "Talia in the reception is such a nice and friendly person who can motivate you even after a long treatment."
• "Even the receptionist is lovely, remembering my wedding, my daughter and always asking."
• "The staff are always super friendly and welcoming."

Cons:

• "After complaining I was completely ignored and had no response."
• "There’s been a change in receptionist and unfortunately I’ve experienced the current lady busy texting on her mobile and ignoring me at the desk for a brief period."
• "I was emailed some time after my appointment effectively accusing me of leaving the practice without paying."
• "Poor customer service."
• "I was told 'come in and we will see what we can do', on arrival we were told to leave as there is nothing they can do."
• "Good experience from the excellent dentist, however the admin and customer service leaves a little to be desired."
• "They turned us around just because we came in 15 minutes late."

Clinic Environment

Pros:

• "Definitely the cleanest dentist Surgery I've visited, and really comfortable dentists chairs, with a TV mounted on the roof!"
• "It all looked very professional."
• "Such a great experience. I’ve never seen a dental practice like Claydon Dental where everybody is very friendly and dentists are very good."
• "A smart, clean, modern practice that smells more like a hairdressing salon than a dentist!"
• "The clinic is incredibly clean, modern and comfortable."
• "The premises are very clean and equipment is high quality."
• "Very modern, bright and clean clinic."

Cons:

• "It’s a very clean practice, although the waiting room benches could do with a deep clean (stained and grubby)."

Treatment and Dental Care

Pros:

• "Service was very professional."
• "I have always been given the best advice with regards to my dental care and would highly recommend them to everyone."
• "Kim is hands down the best hygienist! She is so gentle and makes hygiene appointments pain-free."
• "The fillings I had match my teeth perfectly and the work was completed quickly and painlessly by Neil."
• "My treatment was pain free and efficiently done, no stone left unturned."
• "Neil was extremely knowledgeable and provided thorough explanations about my oral health."
• "The best quality of care I have received from a dental practice!"

Cons:

• "Never in my life I've heard a dentist wanting do drill a hole in a tooth just because it MIGHT get bad."
• "Thing is I had a problem with only one tooth and they claimed that before that they should drill 2 of my totally fine teeth near the one that was actually bad."
• "I had Invisalign here and the treatment was not done properly and I was left with teeth that still were not straight."