The Hub Dental Practice Reviews Summary

Appointment Availability

Pros:

• "Very impressed. Phoned at 3pm, got an appointment at 3.45pm same day."
• "Emergency appointment that was booked in super quickly - it couldn't have been more convenient for me."
• "Called 10am Saturday morning and got a 2.30pm appointment the same day."
• "I called this morning at 8:00 am to book an emergency appointment, and the receptionist booked me in for 10:15 am."
• "Rang late Saturday afternoon and was given an emergency appointment first thing the next morning."
• "A Sunday afternoon emergency phone call was answered straight away and we were seen within an hour."
• "Had an emergency appointment on a Saturday morning after suffering excruciating pain throughout the night... I was called back first thing in the morning in the chair and wisdom tooth out all by 11am."

Cons:

• "Absolutely shocking, was told £25 up front for an emergency appointment, plus possible X-ray fees."
• "24/7 emergency number goes unanswered and the emergency form on the website doesn't submit ('server error')."
• "whent in for emergency treatment for my elderly father... my only little gripe is we waited an hour after our appiontment time but it was Sunday."
• "Only when we questioned them on making us wait were we informed that the dentist is running late n we will have to wait little longer."
• "I was told I won't be getting a refund because I am cancelling the upcoming appointments (My complaint above is still being ignored clearly)."
• "I needed emergency treatment, what I actually got for my £34 was to leave in the same pain I arrived in with a quote and an offer of another appointment."
• "Disappointed and unhappy. When asked to pay deposit for emergency work appointment the hub asked me to provide evidence in the form of a bank screenshot, which not only was I unwilling to do but also my bank won't physically let me do this for security reasons."

Staff Professionalism

Pros:

• "Dr SOLAIMAN BANURI and his assistant was absolutely brilliant."
• "The desk staff are kind, helpful and thoughtful."
• "Both Jas and Berfin made my experience a pleasant one and made me feel very relaxed."
• "Dr Solo explained every stage of my procedure and checked with my comfort and wellbeing all the way through."
• "Dr. Solo was very assured and communicative throughout."
• "A special mention has to go to Charlene who put me massively at ease."
• "All the staff at the front desk are polite and happy to help in person and over the phone."

Cons:

• "I felt that this investigation was more like an attack rather than investigation."
• "All I needed was to be understood an adjustment to be made. Sadly I won’t be returning or recommending."
• "The clinical staff were very dismissive and rude."
• "They didn't once explain what type of clean they were recommending and the side effects and after pain it can cause."
• "The lady on the phone I spoke to to query why things seem to be done in the wrong order said there was nothing she should do and seemed well rehearsed in telling me I would have been told why and what was involved before booking."
• "I spent some time reading your responses to the other negative reviews, it’s pathetic that you can’t admit your clinic made a mistake and apologise."
• "When I managed to speak to somebody this morning, the guy was incredibly rude."

Quality of Dental Care

Pros:

• "Would highly recommend it to anyone."
• "Many thanks Dr. Balal for doing such a great job, I was really impressed and highly recommend."
• "Dentist Selco and nurse Maysa were very chilled and made me feel relaxed for my tooth extraction it was over in a matter of minutes and caused my no discomfort."
• "100% recommended to everyone."
• "Recently had a tooth chip fixed by Dr Gulelala and Artana. Fantastic experience. Can’t tell the fixed part from my actual tooth."
• "Dr Guledala absolutely brilliant saved the tooth and made a crown while I waited."
• "The dentist was absolutely amazing. Explained my options, was sympathetic with the pain."

Cons:

• "Absolutely shocking, was told £25 up front for an emergency appointment, plus possible X-ray fees."
• "False promises to get me to book a consultation, incorrect advice (that could have cost me a huge amount of money)."
• "Dr Hugo absolutely ignored me... I payed for the wrong diagnosis."
• "However it didn’t seem that she could work out where my pain was coming from, I needed some work on a tooth but not where the pain was presenting."
• "I am completely amazed this place has so many good reviews... It DID NOT NEED ROOT CANAL! and if I had listened to him I would have spent £1800!"
• "Dentist couldn't be less interested in helping me understand my options and got quite aggressive when I insisted on being told how likely the course of treatment he was proposing would help me with my pain today/next few days."
• "For the price I was expecting they’d clean the teeth take care of any pus filled swelling... Nothing of the sort was done."

Financial Transparency and Cost

Pros:

• "The prices were reasonable and included everything except the periodontal work I needed to remove excess gum."
• "Absolutely great service, pricing very transparent."
• "Costs are what you'd expect for a private dentist and they offered an appointment within a couple of hours, so really good on that front."
• "The price for this private procedure is fair in my opinion as the quality of their work shows."
• "I would 💯% recommend The Hub Dental Practice, not only are they compassionate and take time to allay fears, the prices are clearly stated and excellent value for money, I had checked with other local providers."
• "Granted it’s pricey but you get what you pay for and I think it’s cheaper than some other places depending on what you get done."
• "On the pricey side but you pay for quality!"

Cons:

• "This practice is a rip off. Will not use again."
• "This experience not only lost The Hub Dental Practice what would have been a loyal customer but also confirmed to me they are just concerned with making money, rather than their patients."
• "I would not ever recommend here, it seems more about making money than helping."
• "The problem is the cost is really expensive for a tooth extraction which made it financial challenging for me because there was no payment plan for my emergency tooth extraction."
• "I am completely amazed this place has so many good reviews... It DID NOT NEED ROOT CANAL! and if I had listened to him I would have spent £1800!"
• "I found the price for my 15-minute crown restoration job to be a bit high."
• "Very dubious financial practice. I was charged for extended x-ray which the receptionist know about before hand."