Barking Hospital Reviews Summary

Reception and Staff Efficiency

Pros:

• "Seen quickly and efficiently by receptionist and assessment nurse. Both very helpful."
• "Sarah the appointments receptionist really went above and beyond by getting it sorted for us."
• "Reception staff were really helpful and Mum said medical staff were very good."
• "Efficient and polite receptionist and kind streaming nurse."
• "The receptionist woman were welcoming helped and served me good and made everything clear to me."
• "The receptionist is very friendly and helpful."
• "Every member of staff was friendly and professional putting me at ease."

Cons:

• "National Diabolical service: what’s the point in making an appointment if you do not get seen at your time slot."
• "The receptionist are rude and unprofessional."
• "The receptionist had lack of knowledge after waiting so long."
• "Man was very rude on reception and reply me this is not emergency service."
• "the receptionist was very rude an Aragon, anyone asked for any information she answered them very rudely."
• "The receptionist was absolutely rude."
• "Horrible staff from the reception and very rude."

Facilities and Services

Pros:

• "It's a small community hospital. Only attends to outpatients for now."
• "All in all, one of the better NHS experiences in the area although I suspect they offer restricted services."
• "Good facilities."
• "A short wait time, no hassle, clean unit."
• "Facilities are clean and tidy."
• "Nice based on It's level of equipment."
• "All the staff were very friendly, helpful and polite."

Cons:

• "Refused to see my son again who needed stitches in his ear because they don’t do anything apparently above the neck."
• "Did not know that it is not a fully functional hospital."
• "No emergency unit currently."
• "This walking centre is a total waste of tax payers money."
• "That is the most horrible walk in centre that there is, almost 3 hours of waiting for a 5 mins talk."
• "Barking Hospital Walk-in centre is a really bad joke, a negative image of NHS."
• "This hospital should be closed because they don’t know anything."

Waiting Times and Appointment Handling

Pros:

• "I was seen to straight away and the process was explained to me before the scan took place."
• "The Doctor called me out fast i didn't have to wait long and he was brilliant."
• "Friendly services and almost no waiting time in the radiology unit."
• "I went there for a blood test @7 they open the doors and @7.10 I was out and ready to go."
• "We went with our baby in walk in centre and we were seen very quickly by an amazing doctor."
• "The whole process, including a short wait while they recalibrate the scanner, took no more than 15 minutes."
• "I waited only about 45 minutes before i was seen and i am glad i went there."