Catherine Taylor Hair & Beauty Salon Reviews Summary

Wedding Services

Pros:

• "Both ladies arrived with good time at my wedding venue, they were calm, polite, friendly and just overall amazing from start to finish."
• "I was absolutely in love with my hair on the day, and blown away with how she managed to adapt the plan so quickly and still do something fantastic."
• "They both made me feel and look like a beautiful bride and the compliments I received on the quality of both was just so overwhelming."
• "The ladies I had went above and beyond and I wouldn’t hesitate to recommend them to anyone."
• "They work flawlessly each time to ensure every bride looks and feels beautiful."
• "All the bridesmaids and my mum looked amazing and i couldn't fault anything."
• "Her skills and expertise made me feel absolutely incredible and I have never felt so amazing."
• "I cannot recommend them enough my skin was flawless all day. I felt amazing."

Cons:

• "I was then expected to give days and times so they could trace despite having all their information on the payment sent."
• "I kept getting not very pleasant emails demanding payment when payment had already been made."
• "I was that disappointed with what they'd done yet again. It was a HUGE expense which I felt was very much over priced."
• "A WhatsApp chat was set up but I was actually ignored and nothing useful helpful or even nice came from this group."
• "I cried during that trial I was that unhappy with how I looked."
• "On my big day I didnt feel special and I actually sent them home 2hrs into my makeup and re dis it myself."
• "I felt ugly i looked horrendous."
• "Not concerned in the slightest about my experience but more concerned over the review and one star rating."

Ear Piercing

Pros:

• "The staff were so friendly today! Put my daughter completely at ease to have her ears pierced, she's so happy with them."
• "I would highly recommend the ear piercing experience. Amazing friendly team and made my little girl relaxed and at eased."
• "They made her feel like a real princess and she loved it."
• "My daughter wants to thank you both so much. We highly recommend Catherine Taylors Hair and Beauty Salon and their amazing staff."
• "The girls were fantastic with my daughter who was a little nervous about getting her ears pierced."
• "Had my Daughters ears pierced, she was quite nervous when we arrived but the staff were very good and kept her relaxed."
• "Today Sasha and Lola pierced my daughters ears (6years old). They were amazing and made my daughter feel so comfortable."
• "We were made to feel completely at ease by the friendly nature of the staff."

Cons:

• "No negative reviews or cons mentioned specifically related to ear piercing."

Customer Service

Pros:

• "Took my 7 year old to have her ears pierced and the staff were pleasant and reassuring."
• "Lovely touch to have a coffee and hot chocolate whilst we waited."
• "From my initial contact with Catherine Taylor Hair & Beauty, my request were dealt with professionally by Dolly."
• "The AMAZING Dolly looked after the girls. Their nails and treatment was a perfect experience in every way."
• "Really friendly and thorough for laser hair removal."
• "So lovely and friendly and a great service all round."
• "Everyone was so lovely, they really put you at ease and are extremely good at what they do."
• "Just had an amazing Elemis facial with Miranda in the beautiful salon and I was made to feel so relaxed."

Cons:

• "A WhatsApp chat was set up but I was actually ignored and nothing useful helpful or even nice came from this group."
• "On my big day I didnt feel special and I actually sent them home 2hrs into my makeup and re did it myself."
• "Really wasn't happy with any of my experience here."
• "I left on that day seriously doubting if I should continue with my booking."
• "Absolutely disgusted with their lack of empathy, understanding or even acknowledgement in their complete and utter lack of professionalism."
• "I suggest you deal with people on a more humane basis than purely on excuses which is all I seemed to of received without any apology."
• "I've never asked for a refund, nor would I bother expecting one."
• "Never ever would I recommend you to anyone. Especially the way you've treated me."