Address: 40 Orford Rd, London, E17 9NJ, United Kingdom
Phone: +442085209300
Rating: 4.4
based on 126 reviews.
Professionalism and Service Quality
Pros:
"Mirko & Natalie were very professional and made the process extremely easy from viewings all the way through to moving in."
"Thank you Michael and Estates17 folks for the great services rendered to me."
"Charlie and Becky were fantastic throughout the sale of our Warner flat."
"They are all lovely people, highly professional and provided a great service for me and my girlfriend."
"What sets this team apart is their integrity and professionalism."
"Everyone in the company was very professional and friendly."
"Best experience for renting we've had. Amazing customer service from Isabella and Jade."
Cons:
"Unacceptable and will certainly not be using them again."
"However, during my 5 years as reliable and respectful tenant they did not do enough to manage the actions of my landlord."
"The vendor and the estate agents 'forgot' to tell us that there were 15k of outstanding charges on the property due to maintenance works to be done."
"Initially seemed good but after a long and arduous dealing with this estate agents, it is clear that they are non-responsive, unhelpful."
"No one ever gets back to you when they say they will and when you do finally speak to someone, they never know what's going on."
"The only small point that I could make is that the sales progression team can be a bit slow to answer emails and that we had to chase a couple of times."
"The sales progression team are pretty useless. They passed on messages (eventually) but did little proactive to move the sale forward."
Responsiveness and Support
Pros:
"Becky, who not only smoothly guided us through a process that can be extremely stressful for a first time buyer, but also dealt with any concerns we may have had quickly."
"Jamie and the team went above and beyond for us at every step of the way."
"Their professionalism and the support I had during the tenancy made me feel permanently safe."
"Highly recommend Estates 17 - just sold and bought through them. It was a long and complicated process and they were always understanding, quick and happy to respond."
"Lauren Cudner of Estates17 as our rental agent for the last 13 months provides fast, professional replies, and I have been really impressed with her dedication and attention to detail."
"They even helped ease nerves during some tricky moments with our buyers."
"Jamie and his team were responsive and supportive through the whole process."
Cons:
"Rentals well maintained. Sale is not followed well. Since the past 3 weeks, had not had a single viewing and communication is not great."
"The experience felt very one-sided as a tenant and I had to be very organised and determined to ensure my rights were met by the agency and landlord combined."
"Try to avoid this estate agents: Drove 2 hours to view a property, waited for an agent to arrive for 25 minutes and after calling 3 times told the property had already been let."
"Total lack of interest on the part of real estate agents throughout the overall process."
"Terrible estate agents, avoid at all costs! They actually got the address of the flat (Flat A vs Flat B) wrong in the listing and the email trail."
"Shocking experience. Only interested in sales. if you're letting forget it and go elsewhere."
"We arranged to attend an open day and the inexperienced agent hand the wrong keys."
Local Market Knowledge and Expertise
Pros:
"We thoroughly recommend Estates 17 for their unrivalled local market knowledge and approachability for both sales and lettings."
"Jamie has been thoroughly committed to the task in hand; he clearly understands the local market well and has been responsive and supportive throughout the purpose."
"They know the area and local market well and competently supported us throughout the whole process."
"Having met quite a few estate agents Jamie and the team are by far the most honest, authentic and supportive I've dealt with."
"They give a bespoke and tailored service, akin to the approach in the States where they work to match buyers with the right homes."
"Jamie surpassed all expectations; I couldn’t recommend him highly enough."
"The sales team are very professional and personable."
Cons:
"There were absolutely wonderful photos of a stunning, superb garden with property in Barclay Road - the details of which mysteriously disappeared after only 1 day."