The Edge Cycleworks Reviews Summary

Customer Service

Pros:

• "The Edge couldn't have been more helpful: they not only had the part, but fitted it for me on the spot and only charged me a pittance."
• "Staff are friendly and offer helpful advice based on their expertise, as well as the customers’ budget and needs in mind."
• "Really fantastic service from Simon and the team."
• "The team at edge cycle works were fantastic from when I first ordered my bike to me picking up the bike."
• "Was able to get a gear cable repair done at short notice on Sunday afternoon ahead of day 3 of the North West Youth tour. Great service and advice provided 👍"
• "Fab service from Simon."
• "Thanks again for your help and support you have all been brilliant and very responsive helping me by replacing a spoke on my wheel on my warranty saving the day so I could get back on the road amazing service and help."

Cons:

• "Good fix on my bike, however the quote I was given was doubled when I went to pick up my bike, as they had taken the liberty of doing the front gear work as well as the agreed back. Very disappointing communication and a potential future customer lost."
• "So the tyre failed again, called the guys up and they said pop it back down, they then rectified free of charge, picked it up and the tubeless failed again (the tyre was in repairable it seemed)."
• "Only negative is once I got home (90 miles away) I realised the head-set was loose."
• "Answer was an abrupt “NO” but I’ll give you a bit of cardboard so you can fix problem outside on the street!"
• "Poor Service, can not (or can't be bothered) work out the length of a spoke for a replacement (an 80p spoke)."

Product Quality

Pros:

• "Top bike shop with a great range of top quality stock."
• "I’ve taken my road bikes in for some maintenance and always been happy with the service."
• "Edge is also a really good looking shop. Everything from the fittings down to the product merchandising is kept looking full and sharp."
• "Bought a Trek Gravel bike from Edge Cycleworks and the service was brilliant, staff are very knowledgeable and helped me choose the right bike for me."
• "Purchased our first e-bikes, over the moon with the sales process and are absolutely delighted with the bikes."
• "Bought a set of cycling shoes modified for flat feet that are like riding on a magic carpet."
• "The bike arrived fully built at the time and date advised."

Cons:

• "The next day I took the bike for a ride and a few miles in on a flat a road the chain snapped under no excessive load or shifting."

Expertise and Knowledge

Pros:

• "The guys really know their stuff when it comes to bikes!"
• "Whatever I've wanted whether it was, a bike, accessories, clothing or advice, they've have always been knowledgeable and honest."
• "Very knowledgeable and helpful staff."
• "The level of professional knowledge, friendly advice and genuine customer care has been exceptional."
• "Knowledge and a desire to delight the customer. These guys ride bikes and know what you want."
• "Here I found an experienced and very knowledgeable staff, good communication and job done quickly."
• "Would recommend to anyone needing anything doing to there bike. Really knowledgeable and friendly staff will be using the edge from now on really happy with the experience."

Cons:

• "The next day I took the bike for a ride and a few miles in on a flat a road the chain snapped under no excessive load or shifting."