Address: 9 The Grove, London, E15 1EL, United Kingdom
Phone: +442081508585
Rating: 4.6
based on 262 reviews.
Customer Service
Pros:
"Her service is absolutely top standard, always on top of your case, and always update you the market trend."
"Egla Baltrunaite is the Estate agent (Stratford Office) managing my property, she provided very good service, she is friendly, polite, attentive & patient."
"Rebecca was very helpful in answering all queries and was very supportive till the final stages."
"His expert area knowledge helped us determine exactly where we wanted to live."
"Thanks to Shamila everything was done so quick and easy helping us a lot through the process."
"During our house search, we dealt with Oliver Mint, who was really helpful and patient."
"Sophie went above and beyond to help me find something."
Cons:
"Worst money grabbing estate agents in the country. Ruthless exploitation of London renters."
"Very bad customer service. All they care about their fees."
"If you're looking to sell a property GO ELSEWHERE."
"Morally repugnant. Avoid like the clap."
"The last call I had from them the guy told me that he had driven past my house and seen the Hart sign which was so creepy, who just drives past peoples house like that?"
"Such unprofessionalism! Called to the office for viewings and detailed discussion, and no one was there in the office to attend the client."
"Terrible agency, who during the height of covid couldn’t even wait for us to move out before giving out 10 viewings with people not wearing masks and touching things."
Professionalism
Pros:
"I have always found Foxtons Stratford to be excellent. I have dealt with Josh in rentals for years and recently with Kingshuk in sales and they are both consistently professional."
"Mohamed Al- Amin, in particular, was very friendly and professional, well experience."
"He demonstrated great level of professionalism and I can categorically say he is the most polite and knowledgeable estate agent I have seen."
"Adrian from Foxtons (Stratford) was not only punctuate but very resourceful, catering for my needs and going the distance to ensure that my selection process was easier and informative with additional information and tips given."
"I highly recommend Mr Tanbhir Rahman. By far one of the greatest agent’s I have ever worked with."
"Adrian was instrumental in achieving all technical steps from sales, viewings, handling accounts enquiries and supporting buyers solicitors with mandatory paperwork for stair casing processes."
"I have been working with Foxtons Stratford branch, especially Ms Egle and Mr Bhaarat. I would recommend them as they are always very pro-active, great knowledge and very good customer care."
Cons:
"Aaron exerted pressure on me, making it seem like the property was in high demand and encouraged me to increase my offer, leading me to involve my family for financial support to secure the house."
"Communication was poor, tenants clearly given different information to what I was, I wouldn’t trust these people and wouldn’t recommend."
"I was disappointed to find that Aaron couldn't provide satisfactory answers."
"This branch is lacking the Million Dollar Listing power, staff seem demotivated."
"Really useless agency run by 20 something year olds fresh out of uni."
"Arrogant, shabby and rude staff, It was very hard book viewing and they didn't care to make any."
"Please AVOID this agency! Rude customer service here."
Responsiveness
Pros:
"Marco followed my case... He was totally responsive and while at times I had to call him on a daily basis, I cannot recall one single time in 3 months when he was not available."
"No time was too late or too early for communication through WhatsApp, phone call as well as email."
"Their responsiveness was incredible. If they didn’t pick up, they always call back no longer than 5 minutes later."
"Jazeb made sure to accommodate all my preferences within the time frame."
"Adrian was the only one who called me with recommendations for viewings!"
"He was quick and efficient in following up with these leads and great at keeping in touch with me about how these options were progressing."
"I appreciate the kindness, professionalism and receptivity of Faiza when moving in and moving out."
Cons:
"I am now saddled with all that debt and court proceedings."
"Despite sending several emails that I need the property back for essential repairs they simply ignore and put another tenant."
"It has been six months since then, and I have yet to hear from him or anyone at the office."
"Took unfairly part of my deposit without my consent. Property wasn't licensed until after a year of my tenancy."
"We had Foxtons in to value our house... They literally would not leave me alone and the calls were constant despite me telling them that I would contact them they bombarded me with calls."
"Booked a viewing for 12 pm at a place in New Stratford Works with Bernard. The agent turns up at 12.30 pm and has no idea where the flat is."
"Worst experience ever. I had to view a house with this lady called Sophie McCracken. She said we will meet in the front of the estate agency Foxtons to view a house together. When I arrived there, her colleagues told me that she mess up her rota and she is not working and is her day off."