Zizzi - Leeds The Light Reviews Summary

Staff and Service

Pros:

• "Staff were great, really friendly and attentive."
• "The waitress that served us was on top form - she smiled all the way through the service and kept us updated with our orders all the way through."
• "Our waiter and all the staff were really accommodating and polite and service was quick."
• "Super-friendly and the food was great. My main reason for leaving a review though is to highlight how brilliant they were about my daughter's food allergies which are really serious."
• "We were attended by Ellie and ester and we were absolutely in awe by how amazing they were. They were so attentive and appreciative of our orders!!!"
• "Our server Jordan K was great at his job, always smiling, making sure we had everything we need."
• "Our waiter, Nick, was so helpful and cheerful. He couldn't do enough for us."

Cons:

• "Poorly managed I guess. Understaffed (one waiter for lunch time)."
• "Service was non existent, after 25 minutes of not being served for drinks or food we left."
• "I waited half an hour to be told they didn't have one pasta and a further half an hour for it to arrive. The waitress was really grumpy and seemed to be uninterested."
• "Waited almost 35 minutes for each dish absolute disgrace..."
• "The service was slow. It took over 15 mins to get pre meal drinks out."
• "Attracting attention of staff was near impossible."
• "Service was very poor with an unenthusiastic waiter."

Food Quality

Pros:

• "I had one of their handmade pizzas (Italian hot) on the night and it was very enjoyable."
• "The food and drinks were lovely and good value for money."
• "The arracini starter was amazing, especially the honey chilli dip."
• "The food itself was good (once one dish was taken back and cooked properly as it was cold initially)."
• "I enjoyed having a nondairy and nongluten 🍕."
• "The food was good."
• "The food was delicious."

Cons:

• "The mains took an awful while to arrive."
• "The food did not match the price tag."
• "The pork pizza crackling was chewy and if it wasn’t chewy it was so hard that to bite on it would have risked a filling dislodging."
• "Food way over priced and not that good, not cooked properly and was cold for what it is, IT'S JUST PASTA."
• "The food however was really expensive for the quality !!"
• "Food very bland as hardly any topping on the pizza and what there was didn't taste of much."
• "The meal wasn’t very good at all - undercooked pasta, overcooked chicken."

Ambiance and Decor

Pros:

• "The restaurant decor and vibe is great and it's super chilled."
• "The atmosphere was very modern and aesthetically pleasing with different effects lighting and style going around."
• "A quite large spacious place, very modern stylised looking, it's glass sides give it a clean fresh atmosphere."
• "The place was busy and had a nice atmosphere."
• "The ambiance was cozy and inviting."
• "The venue itself was lovely and had a relaxed yet lively ambience too it."
• "Very nice restaurant and decor but the toilets need brighter lights as they were a tad dark."

Cons:

• "The atmosphere was also horrendous. Why this restaurant think it is acceptable to seat paying customers in the delivery drivers entrance is ridiculous."
• "Also no coloured people here, a bit uncomfortable."
• "We were sat near the door - no closer fitted so it was left open continually - leading to a gale blowing past our table."
• "Really disappointing experience yesterday - our party of 8 (Inc 4 kids) arrived 20 mins before our booking to a very quiet restaurant - 4.20 on a Sat - we sat down and noticed the pizza chef was fast asleep in the corner."
• "We felt rushed and the portions of food we had were a joke, we all left still feeling hungry."
• "Not the experience I was after."
• "We probably will not be going back any time soon."