Unicorn Grocery Reviews Summary

Staff and Service

Pros:

• "The staff here are extremely knowledgeable and always friendly and ready to help."
• "Very very friendly and helpful staff!"
• "Staff: Friendly and helpful."
• "The staff are always happy and willing to help (I guess that's the advantage of working for a co-op)."
• "Friendly, helpful and welcoming staff plenty of them around if you need and help/advice about the produce they sell."
• "The staff are so friendly and helpful."
• "Staff are always friendly and approachable too, lovely shopping experience."

Cons:

• "Aside from this, I also found the staff to be quite rude."
• "In my experience, the staff can be a little rushed, unhelpful and they tend not to chat much as you check out."
• "The staff at the fresh food section serving the olives, hummus, pastries etc need to have more patience when serving customers."
• "Staff on the floor are very few. I wanted to ask for help, etc, but couldn't find anyone."
• "Although most of the staff didn't look as friendly as I was expecting, it was a great experience overall."
• "1 down side is that the cashier was a bit depressing to deal with or she just didn’t like me or the fact I was new and not sure how things worked."
• "Some of their stuff is great, but the main attraction for me was knowing it was organic etc and not having to check every item like in supermarkets. Not only do they sell palm oil laden products but when queried the staff member I spoke to did not know that there was a sustainable option."

Product Range and Quality

Pros:

• "They have a fantastic range of items, all the way from lots of fruits and vegetables, spices, homemade cakes, a wide variety of nuts, snacks, refillable station."
• "Unicorn has a great range of health foods and is a must visit for anyone wanting to find that missing ingredient."
• "This is a great, cooperative vegan grocers. The vegetable selection is excellent, and aims to source products locally to reduce seed miles."
• "Selections of gluten free wines, beers and spirits as well as a great little gift section."
• "They sell a wide range of produce and products, all of which are ethically sourced by this workers’ cooperative."
• "Fantastic range of fresh and dried produce, deli counter stocked with goodies and regular fresh bread deliveries."
• "A fantastic range of raw vegan cheeses."

Cons:

• "Prices were quite high hence the 4 stars but I suppose that's understandable for the high quality and variety of produce."
• "Some things are quite expensive but that's expected for the quality of the foods."
• "Quite expensive stuff, but I like the shop setup."
• "Some things are over priced as can get them cheaper in normal supermarkets."
• "I've also noticed ridiculous pricing for certain products, sometimes 200% more expensive than other vegan outlets."
• "The only thing I would add is it could do with a few more sweet treat options (like shortbread and chocolates such as booja booja)."
• "There's a couple of things I've learned not to get from here, the one that springs to mind is garlic which seems to very quickly go off (within a week or so)."

Environmental and Ethical Commitment

Pros:

• "With a deep commitment not just to quality, but low environmental impact, ethical sourcing, and plant based food, Unicorn Grocery makes it easy to put the health of the planet and your body first."
• "All environmentally friendly with the needless use of plastics reduced dramatically."
• "It's lovely to find a shop that has sound ethics and environmental protection at its heart."
• "Most of the fruit and veg is plastic free and the nuts, grains and cereals are in biodegradable plastic."
• "The packaging is minimal/biodegradable/recyclable."
• "Very eco-friendly store too as a lot of their items are low waste."
• "Bonus points for its ethical standpoints on sourcing products, biodegradable packaging, and for the kids' corner."

Cons:

• "The only thing that really surprised me was the packaging."
• "It was confusing to see shelves loaded with ‘Earth friendly’ alternatives just to have about every dry ingredient in the store be packed in various size plastic bags right next to it."
• "Just wish they would make some effort to help reduce plastic waste as this is now becoming pretty topical for the environment."
• "We just wish there was the option of plastic free dried goods (rice, pasta, beans etc)."
• "Some of the products can be dispensed into existing containers or packets to reduce plastic waste."
• "Would love more healthy products that aren't tossed in palm, canola or rapeseed oil."
• "Never ask for honey, the shop is totally vegan, you will be told it cruelly exploits insects!"

Store Layout and Accessibility

Pros:

• "Great deli counter and plenty of non-food products too. Gets crazy busy at weekends, elbows out!!"
• "Store laid out with ease, so easy to find everything you want."
• "Easily accessible if you're disabled with wide aisles and shelves within reach."
• "The store itself is well laid out with a good selection of fresh fruit and veg."
• "The store has gone through some renovations recently and it is a lot more spacious and accessible."
• "The layout makes sense, the customer service is good and the products are excellent."
• "A very well laid out store, all organic fruit and vegetables incredibly fresh and attractive to browse and buy when you first walk in."

Cons:

• "Parking in front of the store, but again, always full and rather cramped."
• "Parking is a nightmare. Actually, it's a freaking nightmare."
• "One of the downsides is that because it is not particularly a massive store in terms of floor space it can get very busy."
• "Parking is a little bit complicated but worth the effort."
• "Parking can be difficult at peak times, but persevere!"
• "Only one problem parking very restricted."
• "Parking can be an issue sometimes as it has a small car park."