Red Admiral Reviews Summary

Category: Pub Trowbridge

Address: Hackett Place, Hackett Pl, Hilperton, Trowbridge BA14 7GW, United Kingdom

Phone: +441225767400

Rating: 4.0
based on 172 reviews.

Service

Pros:

  • "The staff were accommodating and assured us this was ok and quickly rectified my error."
  • "Staff are so helpful, friendly - great customer service and knowledgeable of all the menu."
  • "The girls were so sweet & kind, never making Mum feel she was a bother in any way."
  • "Happy and helpful staff keen to attend to you."
  • "The staff were amazing and so attentive, we had our dog with us and they kept a water bowl topped up."
  • "The staff are always very helpful."
  • "Service with a smile!"

Cons:

  • "Bought tickets for new years eve party, on arrival didn't have our names on list then had the misfortune of being served by the drunk waitress."
  • "What an utter shambles. The bar service was appalling."
  • "Very slow service, waited around 1 hour for our food."
  • "We were hurried to order yet food took it's time coming out."
  • "Despite being very few customers only one person serving so long wait to be seated."
  • "Bad service, asked for a Gluten Free menu, given a wad of dirty typed paper."
  • "Staff no particularly bothered."

Food Quality

Pros:

  • "Food was delicious, and a great price."
  • "Just our kind of place; great food at good prices with super friendly staff!"
  • "Food was good Cowboy burger and curly fries were tasty."
  • "The food was lush. Price was good."
  • "Awesome roast dinner today. Meat was very tender and tasty, crispy toast potatoes, creamy mash, tasty veg, cauliflower cheese was to die for."
  • "The food was excellent as always, no empty plates."
  • "The food was exactly as you would expect, hot and the steaks were perfectly cooked as ordered."

Cons:

  • "The place looked awful as nothing had been cleared."
  • "Meat was over cooked. Found a hair in my lasagne."
  • "Ordered Christmas turkey dinner. Not impressed."
  • "What they delivered us was black burnt uneatable food."
  • "The sea food pie was like a brick!"
  • "Steak was over cooked and we ordered a garlic bread that was dripping in oil."
  • "The food was generally dry and overcooked. My burger was borderline burnt - thin line between seared and burnt."

Ambiance

Pros:

  • "Clean tidy pub with great extras, TV screen, Pool table and a lovely friendly atmosphere."
  • "Well decorated, but can be a little noisy."
  • "Good atmosphere, comfy table and chairs. Great selection of gins and mixers."
  • "The vibes were good and we hope to hold more Club meetings here soon."
  • "Friendly environment and nice to sit out in the beer garden with the sunny weather."
  • "The atmosphere was so lovely in the pub tonight - it turned my Sunday into a Saturday :)"
  • "This is a lovely pub, generally clean and friendly."

Cons:

  • "Unfortunately it's changed for the worse and has lost its individuality and many customers."
  • "Dirty, sticky, grubby. Floor covered in old food. Tables sticky."
  • "The only complaint was that the pub was like an oven (33 degrees with no air circulation) when they have air conditioning."
  • "it was cold weather and young people were hovering near the doors going in & out, leaving both sets of doors open... it got quite cold."
  • "Disappointed to be seated at a small table in a dark area."
  • "Very noisy as of course it is a pub and it was Friday."
  • "The restaurant needs a good clean, including mirrors and windows."

Management

Pros:

  • "The staff were very helpful in sorting a few things to make my wife’s birthday surprise work."
  • "From the time we were met at the door until we left we were professionally looked after."
  • "The staff are super friendly and considerate, hosting a range of near daily pub activities every week."
  • "Always a nice warm welcome from Nella, Steph & Dan."
  • "The staff were excellent."
  • "We had a very pleasant evening and will definitely return again soon."
  • "Staff actually make a point of being friendly which is a welcome change."

Cons:

  • "This pub always seems to be chronically understaffed."
  • "We felt embarrassment for our guests. We will not be returning."
  • "Staff got our, and the tables' behind us order wrong."
  • "We went to the Red admiral today, and we had to wait over an hour for food."
  • "The place felt understaffed, as service felt slow and bartenders felt a bit overwhelmed by only a few customers."
  • "Wont be going again, waitress not knowledgeable had to ask another member of staff."
  • "Service still very bad, table cleared while someone was still eating."

Value

Pros:

  • "Highly recommend, great place to have a drink or few and some food on any day of the week."
  • "Great menu choices, easy to add or change food to personalise so making enjoyment even better."
  • "Food OK for price chips could have been hotter."
  • "Overall we enjoyed our visit and we be returning."
  • "Not the greatest food in town, but it's about right for what you pay."
  • "Good beer choice and price reasonable."
  • "Excellent value for money."

Cons:

  • "Food took 45mins to arrive and when it did generous George did not live up to its name."
  • "Went to the bar. I ordered two meals. Was told they were not on today."
  • "It's two for the price of one on main courses."
  • "They did take 20% off of the bill along with the meals that had been missed off."
  • "Had to argue to get the cost of the desert removed from the bill."
  • "The only criticism I have is that a few things on the menu were unavailable at the time of our visit."
  • "Went to 'Generous George' today with family and although the food was OK we found not so 'Generous' portions."

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