KFC Rotherham - Manvers Way Reviews Summary

Food Quality

Pros:

• "The food was well-cooked and actually rather nice."
• "The food was quick about 5 mins."
• "The chicken was lovely however the coating was overly burnt and chips were hard."
• "Food was exceptional."
• "I personally love KFC food."
• "The food is good and the staff are very polite and friendly."
• "I have been to this KFC many times and the food has always been very good."

Cons:

• "Would give 0 stars if possible. This place has caused sickness upon 3 of my family members and we know it from this place as this is all they ate."
• "KFC Manvers, what can I say... You gave us food poisoning."
• "Food has gone down hill. it's soo poor barley taste the southern fried."
• "chicken tastes like it's been cooked in dirty fat zinger tower has enough sauce on for 5 burgers no salt or serviettes."
• "Absolutely disgusting experience took 4 attempts to get my order right she obviously didn't know how to work the till... the chicken didn't look edible."
• "£40 for cold and barely any food."
• "Take order after order after order, resulting in slow sloppy service, things don't get explained correctly, RUDE staff."

Service

Pros:

• "Thank you soo much to the morning staff today (24/07) for helping me out when my car aquaplaned."
• "Friendly staff, food as it should be for a KFC."
• "Otherwise food is good and staff are fast so will still be back again and again."
• "Even though it was a busy lunchtime the service was excellent. Staff were well organised and efficient even when dealing with a large volume of customers."
• "The young lady who served me was lovely, very polite and helpful."
• "Called on Sunday pm 18th December. Young girl on the till, polite."
• "Overall good service."

Cons:

• "No toilet roll really dirty tables and rude staff."
• "Unsure if manager or supervisor in a grey shirt, rude ignorant toward an elderly lady, rolling her eyes, whilst walking away from her."
• "Staff were too busy socialising to clean the place up."
• "Utterly disappointed with the KFC at Manvers."
• "Terrible visit every time we go. The staff just expect everyone to use the screens to order now, but sometimes we use cash and want to order at the desk."
• "This is the worst KFC I've ever had been here several times and the food is dire the staff are unwelcoming food is cold and get orders wrong it's on my doorstep and KFC is my favourite fast food chain so gutted about it!!!!! Terrible"
• "Every time we go items are always missing and the staff are unhelpful and unapologetic."

Cleanliness

Pros:

• "Much nicer to sit inside and eat, very clean."
• "Fortunately, the place had plenty of available seating."

Cons:

• "Mucky floors and no Krushems straws."
• "Waited 50 minutes in the car park and my food came uncooked, no lettuce on my burger, freezing cold!"
• "Drive through is painfully slow."
• "No positive comments regarding cleanliness were found in the reviews."
• "Not busy, but yet it was absolutely filthy disgusting."
• "The seating area was dirty, the bins overflowing with rubbish and there was rubbish left on the tables by customers as there was nowhere to put it."
• "Absolutely terrible. Got home with my drive through order and 4 bags of chips missing."

Order Accuracy

Pros:

• "This is a popular dinner good for families and plenty of parking. It offers access for wheel chairs, and toilets for the able bodied and those with disabilities."
• "The payment was taken by card and order number given."
• "Most fast food places make order mistakes, but this one, less so."

Cons:

• "Never get the full order given."
• "Can't get orders right using drive through."
• "Every time we order from this particular KFC, I anticipate something being wrong or missing and yet I stand correct."
• "Been here a few times and it's always dicey, from getting orders wrong to been ill after consuming products."
• "Every single time I go through the drive through they either miss something out or put the wrong thing in."
• "Do not recommend, had food delivered, chips missing from order and rest of food was stone cold."
• "Not once yet have we had a complete order! Including today ordered 10 piece family bucket and got 6."

Facilities

Pros:

• "The doors to get out should be push or automatic."
• "I had a nice time at KFC in Rotherham that I had the Popcorn Chicken and I loved this restaurant."

Cons:

• "was then told there were no changing facilities but could use the disabled toilet to change his nappy on the floor 😱 fuming that even someone would suggest that!!!!"
• "THIS KFC DOES NOT TAKE CASH."
• "The self service touch screen was a nightmare, very slow and complicated."
• "The speed of the service is good."
• "One of the faster branches of KFC, at least for drive through."
• "Terrible KFC establishment, 6 out of 8 user eat orders have had mistakes!!"
• "25 min wait never again, clearly can’t cope with demand."