Turtle Bay Liverpool Hanover St Reviews Summary

Service and Staff

Pros:

• "Special thank you Ewan, our waiter, who was super friendly and attentive!"
• "Calum was great to us while we were there making sure that we were happy at every stage."
• "Fantastic service from Tory who brought the drinks for bottomless brunch very quickly."
• "Katie was a great server, always checking if we needed more drinks and bringing everything over in a timely manner."
• "Becky always greets us with a positive attitude and sets up a great trajectory for our visit."
• "The detail to service and recommendations by Ewan were amazing."
• "Adam served us during our lunch visit and I can’t applaud his service enough."
• "Tara was absolutely amazing! We had so many requests but she was polite, speedy and gave us the best food and drink recommendations."

Cons:

• "Unfortunately, the restaurant was noticeably understaffed with a waiter coming around once in a blue moon."
• "The position of table by the washroom entrance completely spoilt our experience, not only did we have customers in/out of toilet but there must be a staff entrance as there was a constant flow of staff carrying things rubbish, chairs, boxes, etc there was no let up in my chair being constantly bumped into."
• "We were a party of 11 we were separated onto 2 separate tables away from each other, for one table it took over 30mins for drinks to arrive, they had their food before the drinks."
• "Don’t go here if you’re veggie or vegan, they had ran out of nearly everything on the menu so they aren’t equipped to cater unless you eat meat."

Food and Drink Quality

Pros:

• "Truly an amazing experience, the food tasted great, especially the pulled chicken doubles!"
• "The food was also really nice, we tried the new dishes which were just divine!!"
• "Never tried food from here before, was very different and not my usual taste but helped me try a new variety of food which was good!"
• "The food at Turtle Bay is always delicious and they have a great choice of cocktails."
• "Absolutely amazing we just got back from Jamaica and had plenty of jerk chicken there and to come home and go to turtle bay for the first time was like wow! It was amazing with soo much flavour took us right back."
• "The rum ribs with fries is very nice, meat is so tender I don’t even need knife."
• "Gorgeous food, fast service and lovely cocktails."
• "The menu is massive and I actually found it difficult deciding on what I wanted so she was very helpful."

Cons:

• "The jerk chicken dish was bad. The chicken was TOO dry."
• "My egg was overcooked and the chickpea curry was kind of boring."
• "Only gave 3 stars because of service and good music. Otherwise food was bland. Had the chefs special mac&cheese and it had barely any sauce on it."
• "The food I had wasn't great, and was expensive for the amount you got. I got the smashed avo and jerk mushroom on a roti, and it was tiny!!"

Atmosphere and Decor

Pros:

• "Brilliant atmosphere with cool decorations and music."
• "Such a lovely lively place to dine and drink. Staff are so friendly and helpful."
• "Step into Turtle Bay and you will be blown away by the decor and the feel for a Caribbean experience."
• "The restaurant is very well decorated, creating a nice Caribbean feel."
• "Great experience when i came in with friends a fortnight ago!"
• "Lovely place and lovely food!"
• "Never been to Liverpool before, my son & his girlfriend go to this place all the time. Lovely lively place."
• "Great place very clean and modern, food is fantastic and so are the drinks plenty to choose from very tasty."

Cons:

• "This place was amazing, the staff were amazing, and the food was amazing! Couldn't of asked for a better experience! Georgia served us and she was lovely and gave wonderful service"
• "But it stops at that. In terms of food, it was rather plain and particularly unfilling, especially for its price."
• "Was a little loud had some banging tunes but just couldn’t hear them properly!"
• "The atmosphere created due to the staff being so lovely was great! The staff are a asset to this place!"