KFC Borough - High Street Reviews Summary

Food Quality

Pros:

• "The menu is full of classic KFC favorites, as well as some more unique options."
• "We’ve had the Original Recipe Chicken, the popcorn chicken, mighty bucket for one and the Teriyaki chicken, and they were all delicious."
• "Visited KFC in Borough High, London for a quick pitstop and ordered a wrap. The size was smaller than anticipated, but the overall experience was decent."
• "The chicken used to be tender and flavorful, and it used to get the job done."
• "This particular branch is great. It serves fresh chicken that has been seasoned and fried perfectly."

Cons:

• "The chicken was ok, though."
• "Food was bad and overpriced for quality, as others have mentioned."
• "the breading on the chicken tasted and felt like fried cardboard and the chicken was somehow simultaneously greasy and dry."
• "Food was disgusting. I could not finish my chicken."
• "Especially here there is 3 till points where always one is open and most of the time it looks like same person who is taking order preparing food as well because it takes ageeeeeees. Usually it comes with cold fries or cold chicken pieces or both at the same time cold."
• "The fried chicken pieces taste horrendous very oily and oil tastes old."

Service and Staff

Pros:

• "The service is always friendly and efficient."
• "i was very happy with the service and food, also their is a staff member and shes very friendly, lovely lady zara she's always smiles and always asked me how i am, she got good customer service skills and makes sure her customers are happy at all times."

Cons:

• "Absolutely disgusting service. The manager has no manners and is rude don’t eat here!!!!!!!!"
• "When I went back to the counter to ask to get them, the staff was very unpleasant."
• "I attend evening art classes nearby, twice i have tried to get something to eat at this KFC during my 20 minute break, and i have not been able to get anything as the service is so slow!"
• "Absolutely filthy in here. I’m currently looking at 4 members of staff just stood behind the counter doing nothing while every single table is covered in trash, so gross."
• "Very poor service and unprofessional the staff named Avi refused to pack the order and made me wait for 20m and when asked to see the manager he pretended to be the manager."

Cleanliness and Hygiene

Pros:

• "Convenient for a quick bite, and the cleanliness was appreciated."
• "The cleanliness was appreciated. 4 stars for the efficient service and cleanliness"

Cons:

• "The place is dirty. The tables were sticky, trashcan were full, and we decided to avoid the toilets."
• "This is the worst kfc I have ever been. all table dirty no one cleaning this. toilets condition is even worse."
• "The biggest issues is to that all of us felt sick and got painful stomachache for next approx. 30 hours."
• "Toilets was disgusting. Do not go to this KFC unless you want food poisoning."
• "All tables are messy. Floor is full of rubbish. It looks like Bangladesh or Indian local food outlet."

Location and Accessibility

Pros:

• "The restaurant is located in the heart of Borough Market, so it's a great place to stop for a quick bite before exploring the market."
• "One of very few Halal KFC and any fast food in central London. It is very busy, especially Lunch time."

Cons:

• "Worst ever KFC experience. 1. Self ordering machine not working (tried 2 different one for several times, keep showing “transfer error”)"
• "They've put it in a great place next to Sainsbury's. The area has been missing out on fast food since they removed McDonald's near the Shard around 2014/15."

Value for Money

Pros:

• "The prices are reasonable, and the portions are generous."
• "I highly recommend KFC Borough if you're looking for a delicious and affordable meal in the heart of Borough Market."

Cons:

• "Food was bad and overpriced for quality, as others have mentioned."
• "Probably the worst kfc I’ve been to which is annoying because it’s so close! Staff are generally rude and uninterested and the chicken is rarely hot."