McDonald's Reviews Summary

Service & Staff

Pros:

• "Service was fast and great. Got everything in the order correct and the staff were helpful as well as friendly."
• "The branch was clean, with a member of staff cleaning."
• "Overall a good experience with clean toilets, available seats and very friendly staff."
• "What was amazing about this place, that even if they were very busy, staff still was smiling, kind and very helpful."
• "A delightful young member of staff came to my aid, helping me to complete my order, showed me to a table, and very soon, brought my meal over."
• "Staff are very helpful and friendly."
• "The service in McDonald's Oxford circus was a lot busier but a lot better."

Cons:

• "Tell me why it took more than 15 minutes just to deliver my order?"
• "First two people upstairs just ignored me."
• "Horrible service and they ended up blaming us for it as well!"
• "Server very impolite."
• "Employees was not poilte."
• "Very rude staff that just ignore you."
• "Worst experience in a Mc Donald ever!! We didn’t get any receipt from the machine and asked for help but nobody cared."

Cleanliness & Facilities

Pros:

• "It also delivered in cleanliness too."
• "The Gents toilet was swimming in urine and needed to be cleaned, this was ignored by the staff present, not good practice in a food outlet."
• "Seating area was closed, and in general was clean."
• "Toilets were clean, and tables cleared with speed."
• "There was also someone going round sterilising the tables after each use."
• "Staff were courteous and the premises clean and tidy, again impressive given the high footfall within."
• "The place is nice and clean. The free wi-fi works well and it's pretty fast."

Cons:

• "This is the dirtiest McDonalds I've been to, the mens toilet floor is soaking wet and no sign to say slippery floor."
• "Toilet facilities are what you’d expect from a mcdonalds, below average btec."
• "Only 2 out of the 4 ladies toilets were working and it looked like they hadn't been cleaned in a while! In fact they were filthy and the queue was long because of the lack of toilets."
• "The tables are always dirty, bins are full and toilets.... you can't even come in as floors are full of water from toilets."
• "Upstairs tables were dirty and full of rubbish."
• "Went to the toilet and the mess and smell was horrendous."
• "The ladies toilets were a disgrace. One blocked, the others had toilet paper strewn all over."

Ordering & Seating

Pros:

• "There is downstairs seating for maybe 50 people as well as upstairs for around 20 people."
• "Nice and fast self ordering process, fast enough service, you can get your food on time."
• "Now an all digital (self-service) affair with 2 collection points (next to one another)."
• "For such a busy store there was surprisingly tons of seating space and places to order."
• "Loads of places in this restaurant where you can order food which I loved."
• "Huge seating are on the first floor."
• "Plenty of seating space in this place with seats and tables available for small and larger group sizes."

Cons:

• "Just because it was late they closed their toilets and when asked we were told to go else where."
• "Very busy and orders were coming out very slowly, also you struggle to obtain a seat, if more than one of you it's best to grab a seat and then order."
• "Food cold! Food delivered to our table was incorrect!"
• "No Space to get served. No space to sit. No space to eat."
• "Very busy place, toilets are dirty and you have to queue to get in."
• "The store is quite big and clean but there is very little seating available."
• "Too busy and some of the self service ordering machines were not working properly and produced no receipts."