McDonald's Reviews Summary

Cleanliness

Pros:

• "Restaurant clean and tidy."
• "Staff on the floor cleaning was lovely and friendly though, and made sure the place was looking up to scratch."
• "Ate on 2nd floor, area was clean and tidy."
• "Fabulously clean; government guidelines are still in place and the mature lady cleaning was upon the ball/observing."
• "It's a good McDonalds, always clean, lots of places to sit, and the staff are always polite and well trained in there which is nice to see."
• "Less crowded in the morning when going in for breakfast, with my toddler. Also I like the fact that the toilets are a good size accessible,and most importantly clean!!!"
• "It's a McDonald's, what are you expecting? It is however clean, spacious and has lots of big screen order terminals so waits for food are short even when busy."

Cons:

• "Visited after dinner time and had one of the worst (but interesting) experiences of McDonalds in my life... It was not clean at all."
• "The toilets seemed like they had not been cleaned, also no soap."
• "Tables were being cleared between people without being cleaned."
• "Needs a deep clean to resolve."
• "The toilets stink and never clean, there is a lack of staff on the floor and it’s extremely uncomfortable and not welcoming."
• "This is quite possibly the dirtiest McDonald's I've been in. No cleaning of floors or tables."
• "The only toilet downstairs was extremely dirty and poorly stocked."

Service

Pros:

• "Staff was very friendly but you need to pay for sauces."
• "The girl who served us was friendly. Our food was ready before it had time to show on the screen, which was good."
• "Very Good service in store, would definitely visit this branch again."
• "Brilliant, great customer service, the French waiter spent time speaking to myself and many of the other customers, he was very good and so were the staff who came to clean the table immediately and also to clear as soon as we finished, very good experience, great coffee."
• "Luckily a lady called Jane helped me approached me to see if I was okay, asked who served me and dealt with my problem and had nice mannerisms."
• "Much quicker to order on the screens, pay by card and then wait for your order number to be called."
• "Helpful staff and quick service even though the place was very busy."

Cons:

• "The worker/cleaner berated me for 'not buying anything but using the toilet' when I DID in fact buy two large fries."
• "They don’t check the order notes and forget to include the sauce that was paid for!"
• "Worst McDonald in all London, staff is rude, is one of those franchise that only want to make money but not happy customers."
• "Unable to serve properly when busy. Rude to customers (particularly kids!)"
• "The team working at that time were very disorganized causing a long wait and they were throwing the food into the bags."
• "The staff and manager have no customer service skills and don't care about their customers at all."
• "Worst customer service ever I’m shocked with how they treat their customers."

Facilities

Pros:

• "Nice branch. They have a kids play area and they also have lots of tabs for the children to use."
• "Great Macdonalds, quick and easy service."
• "Open into the dark hours of the AM? Yep, saved me from hunger on more than one occasion."
• "Ground floor is fully accessible and reasonably spacious."
• "Nice McDonald's with plenty of self service machines and fast service."
• "Has all the usual facilities like order via automated stations."
• "It's a McDonald's, what are you expecting? It is however clean, spacious and has lots of big screen order terminals so waits for food are short even when busy."

Cons:

• "upstair seating area was not available for everyone."
• "First of all, really all the order terminals ran out of paper to print the receipts, so everyone had to remember their number."
• "Parking can be an issue outside of the restaurant, so better to park nearby and walk in."
• "Whilst there is a queue for the one toilet, the Management decided it’s more efficient to close the upstairs bathroom and seating areas."
• "Closed their customers toilets on Saturday and only allowed customers to use a single disabled toilet."
• "I didn't see any lift and I didn't notice a disabled toilet downstairs either."
• "Customers not allowed in the toilets upstairs."

Food Quality

Pros:

• "The food was good for MacDonalds."
• "Delicious food served here. Good at all times of day."
• "Food freshly prepared and hot fries."
• "The double Big Mac meal was fantastic. Hot fries and an ice-cold coke."
• "I couldn't resist starting with the chicken nuggets meal, and I was pleasantly surprised by how fresh and tasty it was."
• "The real star, however, was the famous apple pie, which lived up to its reputation as the best."
• "Food is nice however the reason I gave it 4 stars instead of 5 was that the customer service at the till and around the shop is sometimes very hectic and disorganized across the restaurant floor."

Cons:

• "Ordered my late night snack at this place. Double cheeseburger came without the beef patties."
• "We ordered fish burger and got only half slice of cheese in it. Also the burger lacked sauce (basically ketchup) and vegetables even though we especially asked for extra."
• "I ordered a vegan meal and end up with 5 cheeseburgers and cheese sharebox????"
• "Gets the order completely wrong."
• "always something goes wrong.missed straws,dips,not blended frappie,no cup holders given."
• "Disgusting. Ordered food and took it home only to find my quarter pounder which was served in the fillet o fish bread was mouldy."
• "Didn’t get my complete order(missing one burger), and what i did get was dry chicken (spicy legend), unmixed salad, and diet coke (after ordering normal coke)."