McDonald's Reviews Summary

Cleanliness

Pros:

• "A regular place for me as I feel the cleanliness is appropriate and to a high standard compared to other places."
• "Good hygiene levels coupled with helpful and smiling stuff who are always happy to make food suggestions if you are unsure with your choice."
• "Place is clean while I visit here in the morning."
• "Very clean and hygienic tables and area."
• "Polite staff, restrooms were clean, and staff took a great deal of care in ensuring the dining room downstairs was clean."
• "The place is relatively clean and tidy, with no overflowing bins, tables could do with a wipe, but not the end of the world."
• "Can not believe i went to Micky D's while in the UK, But the food was what you would expect from fast food, good enough for what it is. The bathroom was clean."

Cons:

• "Food and service good but went down stairs to eat food and come across tables full of spilt food and drink, bins overflowing with waste and the toilets in urgent need of a clean."
• "Toilets smell as down stairs is small and all confined, very poor ventilation."
• "All good until you head to the toilets, then I got confused, door just saying toilets and as I walked in there were three ladies washing their hands."
• "The dining area was a mess."
• "Poorly managed, tables were dirty, toilets were absolutely disgusting."
• "Staff were polite but service was so slow. There were fries over the floor right by the tills."
• "Not very nice, ordered bacon muffin breakfast meal, 2 slices of bacon instead of 3 slices, and the muffin was hard and stale."

Service

Pros:

• "After a short wait, we ended up inside, directed by the guy at the door organising the queue. Order placed and food obtained after a very short wait."
• "All of the employees and supervisors that I kept in touch with were professional and pleasant."
• "The staff here were helpful when I wanted to tailor my order."
• "Immanuel did a really good job getting my food ready quicker than most I’ve seen here."
• "Fantastic! Staff that took our orders was GREAT! Despite the Rush, she was able to get everything for us (Family of 4 without Missing out on each an everyone's order request)."
• "Amazing staff, always really busy but staff never fails to to give you the time you need and very friendly."
• "I was served within minutes by friendly staff."

Cons:

• "If you want to grab lunch quickly don't even bother."
• "Worst service ever!! Waited 15 minutes for my order, staff seemed totally unable to prepare it."
• "The worst one. Slowest to treat a customer."
• "Ridiculously slow service - 20 mins waiting for them to cook a burger."
• "Staff were very slow, they couldn't get our order right."
• "Service at this particular restaurant is not very impressive."
• "Staff have no control."

Food Quality

Pros:

• "The food was tasty, mouthwatering, delicious, flavourful, juicy, meaty, fresh and classic meal that everyone enjoys."
• "I just visited Shaftesbury avenue McDonald's branch on this Tuesday service was so good. I ordered veggie delux it was so good and delicious."
• "Food is always good."
• "The food is delicious! I would personally recommend having the beef burger."
• "Great to see an 'old fashioned' maccys where the food is stacked up waiting. Great quick service food was hot and delicious."
• "The food was as you'd expect & our order was correct."
• "The food was amazing especially the cheese burger and the nuggets."

Cons:

• "For breakfast, there isn't much choice for a vegetarian."
• "The 'fancy' burger is so rich with a few more bit of lettuce and tomato. Wouldn’t order it again."
• "The juices are diluted, even though it's just McDonald's it's always terrible there."
• "Not very nice, ordered bacon muffin breakfast meal, 2 slices of bacon instead of 3 slices, and the muffin was hard and stale."
• "Bought a cheesy burger which was overcooked, hard and inedible."
• "A simple Big Mac is my go-to meal. I have never before had hard, dry over cooked burgers with sweaty salad and chips before today."
• "Big mac was terrible, bread was soaked by the sauce and the lettuce was old."

Facility

Pros:

• "The location is very close to Piccadilly Circus and China Town."
• "Right now they are implementing good anti covid-19 measures."
• "My favorite McDonald's! Thank God this one is still 'old skool' No waiting for 10 mins here just for a latte or sometimes 20 mins for a meal which has happened to me in several ones now."
• "There's a large area downstairs with toilets and plenty of seating, we had the place to ourselves and was lovely and cool compared to the heat wave weather outside. Everything was clean and staff were friendly."
• "Right next to the centre of London in Shaftesbury Avenue. Very convenient when you don't want to spend too much time in restaurant or you just want something for quick bite."
• "They also have high chairs for kids."
• "The store is clean, tidy, spacious, modern, bright, vibrant and sleek."