Shake Shack Canary Wharf Reviews Summary

Food Quality

Pros:

• "The burger itself was delicious, and the fries were excellent too."
• "The food: Boom. Exactly what I want from a cheese burger and fries."
• "The Chick N Shack burger is one of the BEST chicken burgers in London. Absolutely delicious 😋."
• "Had a delicious vegan burger. We had exceptional customer service from Zuber."
• "Food was good. I had the portobello mushroom burger and chips.. way better than Nando’s!"
• "The double shack burger (beef) is a good shout, these patties are smashed and the crispy edges taste great."
• "The crinkle fries are great."
• "Tried original shake shack in NY. These are good but just falls a little short compared to the Yanks."

Cons:

• "The burger was just OK. The tomato 🍅 was nearly frozen and that’s all I could taste (cold and watery)."
• "An entirely adequate burger experience. The burger is pretty tasty. The chips/fries are alright, really salty though."
• "The chicken burger is the only burger that is halal however it's very dry and bland."
• "Unfortunately, Shake Shack in Canary Wharf has lost its former glory. The quality of food, especially the chicken bites and sandwich, has notably deteriorated."
• "The cheese fries are even more salty and that cheese sauce doesn’t smack of high-quality ingredients."
• "The chicken burger seems to be too big for the bun and it was a bit dry."
• "I'm a big fan of shake shack in the USA. Whilst this is a decent burger - it doesn't quite compare with what you get overseas."
• "The buttermilk friend chicken burger is juicy and huge so, you're getting your money's worth, but the large size drinks is decent value for money."

Service

Pros:

• "First time to dine at Shake Shack! Zuber who had bought food to our table, his customer service was full of professional."
• "Phenomenal experience at lunch there today. Service was exceptional."
• "Recently, I had the pleasure of dining at Shake Shack in Canary Wharf, and it was an exceptional experience."
• "The biggest takeaway for me was the anticipation of Shake Shack expanding, as I'd love to have their burgers closer to home."
• "Lovely ambiance and Zuber was an amazing waiter. Truly, a kind-hearted person."
• "A really nice experience. The service was great, we were advised about free chips for being Monday."
• "I have been working in hospitality for over 20 years. The service was amazing."
• "Shout out to Zuber, he is so sensitive and the service he provided is amazing."

Cons:

• "Waited almost 15 minutes for a milkshake. Turns out the milkshake was ready 10 mins prior to it all but no one could be asked to serve us it."
• "Sadly, it’s gone downhill. I remember when Shake Shack opened in Canary Wharf. It was so good and such a great experience."
• "I used to love Shake Shack in US but here in the UK I have never been impressed."
• "Unfortunately, the quality of service has significantly deteriorated over time."
• "For fast food company, I think 20 min for our burgers to get ready it's too much time."
• "Horribly managed place. They have about 11 employees working the kitchen and had about 5 customers including myself & yet it took forever to get the food."
• "Service is not the speediest but it is bearable."
• "Waited patiently for a banana milkshake that cost £5+...OVER 20 MINUTES MORE we finally got our 2 shakes."