Emperor Chinese Restaurant Reviews Summary

Staff Service

Pros:

• "Pleasant friendly staff and helpful."
• "The service is lovely the waitress was very kind and friendly."
• "Staff here can't be more helpful."
• "Magnificent the staff was so helpful food was amazing."
• "The service was perfect always someone available to help."
• "Great staff with nice surroundings and very clean which is a bonus in My book."
• "Staff were amazing. We had an unhappy poorly child with us. They went out of their way to keep him amused."

Cons:

• "Staff who have never worked in restaurants before, trying to take your plates away before you finish eating."
• "The staff were nice people but vaguely incompetent, as if they'd never been in a restaurant before."
• "server didn't know what any of the food was when asked her reply was I don't know to 4 different questions asked."
• "The staff although friendly were very inexperienced and kept trying to take our bowl and plates before we had finished."
• "The staff were literally clueless."
• "Staff can’t understand a word of English and literally want you out door as soon as you’re finished."
• "the staff were very rude and tried to rush us including the manager."

Food Quality

Pros:

• "Service was excellent and the food was just fantastic!"
• "The fried chicken appetizer was even better than KFC! The fry rice and most dishes were really good."
• "I had chicken chow mein and it is the best I have ever eaten."
• "Highly recommend this to anyone who likes chinese."
• "The mains are very nice and cooked to order."
• "The Food was hot and tasted great the selection of food was fantastic."
• "Food were excellent. Really good portion."

Cons:

• "Half the food was bland."
• "nothing about the food hear is Chinese, the starter buffet has frozen party food bought from possibly Asda or Aldi."
• "The rice tasted like was microwaved. The chicken has never seen a real chicken."
• "This was the most revolting Chinese food I have ever eaten in my life."
• "Starters are below average, everything is frozen and stale and dry."
• "Not one thing was fresh and had come out of a frozen packet."
• "Everything tastes of cheap frying oil and is saturated in grease."

Value for Money

Pros:

• "Really reasonably priced! Cosy little place for an evening meal."
• "For the super low price, I can't say anything negative."
• "£12.95 excellent value."
• "Great value too at £12.99."
• "Great value for money at around £13 per person to eat."
• "Our bill was only just over £30 with a drink, so I'd say good value."
• "All of this added into a great price at the time we went (a Sunday) of 14.99 per adult and 7.50 per kid."

Cons:

• "Way over priced and to top it off all members of the party including children are unwell 24 hours after."
• "So so expensive too charged virtually £33 for 6 glasses of orange squash and 4 first cokes… never ever again would I eat here."
• "Avoid! They love to rip off the holiday makers by charging extra just for school holidays."
• "As the lady behind the bar entred the amount for the bill a prompt popped up on the screen asking does the customer want to pay an extra service charge of £1.85 and instead of asking my wife the lady spun the card machine around whilst hitting the green button and adding it to the bill."
• "It was very expensive. £91 for 5 of us, with my daughter and I drinking tap water."
• "Drinks are poured from a big bottle and about £3 each which is a massive rip off. Drinks were flat too."
• "10000000% not worth the £12.99 would never go again as I left starving."

Atmosphere & Cleanliness

Pros:

• "Now the entrance staircase has had a cosmetic refurbishment the restaurant is a lot more welcoming."
• "The restaurant was clean food was excellent and hot."
• "Lovely buffet with friendly staff and a good price."
• "The atmosphere was really welcoming."
• "The staff are friendly and all helpful."
• "Really friendly staff."
• "Absolutely lovely Chinese, very friendly staff, food was amazing."

Cons:

• "Vey busy, disorganised chaos."
• "Room overcrowded, noisy and hot."
• "The whole time throughout our visit we were stared at which made us feel really uncomfortable."
• "The place is way too crowded and poorly arranged for that price."
• "The restaurant itself was cramped, cold and just plain uncomfortable."
• "We were rushed and felt very uncomfortable."
• "The atmosphere is flat, music being played out of a cheap speaker behind the bar."