Las Iguanas - Birmingham - Brindley Place Reviews Summary

Service

Pros:

• "Staff were obviously under pressure, but were all very polite and helpful."
• "Our server Malik was very helpful and was always asking if we wanted anymore drinks for our table."
• "Manager I spoke to was lovely and replaced the original burger immediately."
• "The manager was kind and helpful."
• "Zef was our server and was a particularly great host."
• "Service was quick, attentive and welcoming."
• "Staff were friendly and attentive."
• "The staff though were amazing, they did not stop and still walked around with smiles and nothing was too much trouble."

Cons:

• "The Asian guy who served us was soo rude and obnoxious."
• "Had food replaced as hair was on burger and the fries were cold only for the fries to come back colder!"
• "No check backs on food and no cutlery was initially provided."
• "Staff is slow, they took 10 mins for a jug of tap water to be delivered."
• "Waited for over 10minutes just to be asked if we were eating or just drinking."
• "Waiters getting food mixed up to different tables."
• "We waited a long time for the bill as we had to try and attract a waiter's attention."
• "Service was shocking, asked numerous people to clear dirty plates."
• "Service was terrible which I have never experienced at any of their other restaurants."

Food Quality

Pros:

• "The portions of tapas were very generous. Clean plates all round is an indication of how good the food was!"
• "The menu had plenty to suit all tastes with good descriptions to advise re heat of spiciness!"
• "Food was tasty and loads of it. Plenty of drinks to choose from and great quality."
• "We had a really nice Mexican meal, the nachos were really good."
• "The food itself was very well seasoned and tasted amazing."
• "Ordered a burger and ribs, both quite delicious and generous portion."

Cons:

• "Had food replaced as hair was on burger and the fries were cold."
• "Food was ordered, two vegetarians, one was cold so sent back, and it eventually came back with chicken inside."
• "Ordered grilled jerk chicken it was dry dead. It was just jerk sauce on top of the dry unseasoned chicken."
• "The food was disgusting. The quesadilla was soggy, the fries were undercooked."
• "The food when it came was cold."
• "The main was awful, the chicken was overcooked and dry."
• "Food was ok but nothing special. One member of our group had food poisoning the next day."

Ambiance

Pros:

• "Great setting, food was lovely, as were the 2 Brazilian samba dancers, music perfect."
• "Lovely atmosphere and very hard-working staff."
• "The atmosphere of the restaurant was very fun and friendly."
• "Love love, the Brindley Place restaurant. The atmosphere is great as well."

Cons:

• "The music was so loud everyone was shouting across their table. They need to lower the background music."
• "The restaurant had a smell of stale beer."
• "Throughout the entire meal there was a group of 5 people screaming, shouting and singing at the top of their lungs."
• "Wasn’t busy during and service was very slow. Waiters started cleaning our table and then left us."
• "Bar was not particularly clean and tables were littered with previous customers empty glasses and plates."

Price

Pros:

• "2 for 1 cocktails is always a favourite!"
• "They also have deals on drinks, buy 1 get 1 free cocktails."
• "Loveley atmosphere and very hard-working staff. Thank god for student discount."

Cons:

• "£55 for three burgers and soft drinks!!"
• "Main reason we went was for the blazing bird. THERE WAS NONE. So after waiting around 20 minutes to be seated in a near enough empty restaurant, and beginning our order they tell us we can’t have what we want. Shocking. Disappointing."
• "The bill was reduced but it was made for u please experience, as it was my first time there, so never again at this location."
• "The menu was dripping wet from some unknown sticky substance and the toilets were packed and impossible to get to, squeezing through a barricade of people only to find 2 stalls and a room full of people waiting."