Chestertons Reviews Summary

Agent Performance

Pros:

• "Kerl Elie is an exceptional estate agent who truly goes above and beyond for his clients."
• "Daniel Evans and Abigail O'Reilly of Chestertons, the apartment was rented within just about a week time from first contact by my wife."
• "Shakil Khan who replied promptly and managed to organise a repair in just a couple of days!"
• "Ryan Briggs... has ensured the property has remained in great condition and Let without a tenant break."
• "Arsida... goes above and beyond and responds to messages well past close of business."
• "Long Nguyen... has been incredibly great and professional."
• "Daniel Rains was the agent on a property I recently purchased and he was excellent from start to finish."

Cons:

• "Trying to get a reference for a new tenant has been like bleeding a stone."
• "She was very nonchalant, inconsiderate, disrespectful and did not even apologise when she did not do her job properly."
• "The estate agent (initials T. S.) didn’t show up."
• "When we moved out, they added nonsensical imaginary charges to try to reduce the deposit we received back."
• "They are highly unprofessional and pay no attention to the concerns and complaints of the tenants."
• "Disgusting service. I was enquiring about a flat for sale and asked one question regarding the flat, however the lady got very impatient and then hung up my call."
• "Melis was rude, unprofessional and clearly struggled to do her job correctly."

Customer Service

Pros:

• "Really responsive and efficient agent, strongly suggest it!"
• "They are friendly, professional, always responsive and always available to help."
• "Chloe was there 24/7 to answer all of my annoying anxious questions and she made sure to explain every little detail in black and white for us."
• "Everything was fast include documents, payments and moving as well."
• "Communication has been great throughout the whole process with weekly if not more often catch-ups."
• "The Canary Wharf team were efficient and helpful throughout."
• "Arsida was very prompt in understanding my requirements which led to closure of the deal in the first visit done through her."

Cons:

• "I felt humiliated and it brought me to tears."
• "Do not rent with them, ESPECIALLY if they are property managing the flat."
• "Absolute joke of a company - avoid at all costs."
• "Still waiting for repayments based on a contractual agreement with them."
• "Whenever we had to speak to a specific member of staff or property manager, they would never be available."
• "They took 1 month just to create tenancy agreement!!!!"
• "Chestertons - 'You don't even deserve this 1 star' I had terrible experience with this letting agency."

Property Management

Pros:

• "I used Chesterton's to sell my apartment while living overseas. The service was exceptional."
• "We swapped to Chestertons and we got sales agreed within a week and completion in 2 months!"
• "I would strongly recommend using Chestertons to let and manage properties in London."
• "Lauren McGhee delivered a very good deal, Abigal O'Reilly helped us through the new client process and Johnathon Akande our designated property manager has been really on the ball so far."
• "I am very happy with the service I receive from Chestertons and would definitely recommend them to other landlords."
• "Renting flat through Chesterton's for several years already. Everything is great, property manager Ryan Briggs is able to address all the issues in a timely manner."
• "Our property manager Shakil Khan has been fantastic, highly responsive, and always offering prompt assistance, esp when we encountered an emergency issue earlier."

Cons:

• "The flat suffered badly from mould but we were never informed of this prior to signing our tenancy contract."
• "When we moved in the flat, it wasn't cleaned professionally and many items which were to be discarded or repaired wasn't done."
• "We didn't receive our deposit back for more than 3 months after the tenancy ended."
• "A noise complaint was made by a neighbour mistakenly about our flat... we received a threatening email."
• "If you have chance to go elsewhere, avoid this agent at all costs."
• "They are highly unprofessional and pay no attention to the concerns and complaints of the tenants."
• "We have never experienced more incompetent or unprofessional estate agents."