Cosy Club Reviews Summary

Food Quality

Pros:

• "The food was amazing, cannot fault anything."
• "Food was really good. Tasted really fresh."
• "The food here was very very nice."
• "Best vegan burger I've eaten in a long time."
• "The sunshine bowl salad was delicious!"
• "The rosti are amazing and the eggs Benedict too - hats off to whoever cooked them."

Cons:

• "My sister ordered a steak and it was very fatty."
• "Pancakes were hard from sitting under lights."
• "The food wasn't particularly great. Paying that much I'd expect a lot more."
• "Both mine and my boyfriend's burgers were cold, it tasted worse than spoons food."

Service

Pros:

• "Service was really good and food was with us within 30 mins which is great considering how busy they were."
• "The staff were very accommodating and were helpful with regards to allergies and intolerances."
• "The staff/management were brilliant so thank you for making our first visit an awesome one!!"

Cons:

• "Service is really slow here. when asking the manager how long for our mains she told me quite passive aggressively that I've only waited 21 minutes."
• "Bad service unfortunately. Food took 45 minutes to come out."
• "Waited 45mins for food had been served tea & coffee when we ordered, stone cold by the time out food was served no explanation or apologies!"

Ambiance

Pros:

• "Nice relaxed atmosphere and friendly staff."
• "The atmosphere was very welcoming and relaxing with a very open plan layout."
• "The decor is a rich tapestry of art nouveau, portraits and rich lighting giving a pleasing view wherever you looked."

Cons:

• "Lost a star for the atmosphere as I don't think you need to switch on the air-con on a Sunday lunchtime at this time of year as it makes it a bit chilly!"
• "The place wasn't competitively priced and there’s much finer establishments for just a little more money, so I’d say customer service/standards need to be upped or people will go to the likes of Bank for a much better meal/experience at the same price."
• "It really is a cosy club! Very relaxing, lovely chilled atmosphere, staff were friendly and drinks were reasonably priced. The only reason it got 4 stars rather than 5 was because we visited on a pay day Friday night and it was dead!"

Menu Diversity

Pros:

• "There was something on the menu for everyone in our party."
• "The menu is diverse and delicious, featuring a range of dishes from classic comfort food to more upscale fare."
• "We loved this pub, the food was of a great quality, and though the place was very busy, the staff managed to be attentive and nice. The kids menu has a good variety of positions, too."

Cons:

• "Considering Birmingham is such a multi-cultural city, I was pretty disappointed by the lack of inclusivity on the menu for breakfast. 70% of the items had pork/bacon or pig-related fillings which does not cater to a large number of people who don't eat pig."
• "Am coming to cozy club for a few years now. The new menu is confusing and not very understandable in terms of, separating dishes based on what they are."
• "The food ...for what you get is dreadful..I had 6 small pieces of lamb.n a thick brown stuff..roughly teaspoon of humous/tadziki.1/2 a grated carrot n a small nan cut into 4 bit ..cost me over 14 quid ..beggars belief about the quantity."

Location and Accessibility

Pros:

• "Very close to the symphony hall and although a new build it feels full of character."
• "Great location in Brindley Place, overlooking the canal and ICC."
• "Not much to wow you from the outside, but that's only because the restaurant is all on the first floor!"

Cons:

• "Make sure you ask how long the wait for food is cause they won't tell you until you've waited half an hour for it!"
• "The gentleman did not seem happy about taking our order, which had to be prompted as they were taking so long with only one or two other tables in the restaurant."
• "Went there for mother's day I ordered the pancakes with yogurt the pancakes were cold and there wasn't much toppings so they were dry I asked for some more yogurt and was given a small dish with a spoon of yogurt May be they should put some on the table."