Bill's Horsham Restaurant Reviews Summary

Service

Pros:

• "Dom our waitor was excellent. So cheerful, professional and an absolute credit to the restaurant."
• "The service was quick, friendly and helpful!"
• "We found the service excellent."
• "The staff were all very helpful and accommodating."
• "A really well managed restaurant, with friendly efficient staff."
• "Friendly staff, great service and nice environment for all ages young and older to enjoy."
• "Staff are always so friendly and can't do enough for you."

Cons:

• "Waitress was rude and rushing us out."
• "Waitress clearly didn't wanna be there and had an attitude problem."
• "Waiter was moaning about his work in front of customers."
• "The management and staff need to be seriously looked at in this bills if it wants to have good business."
• "She aggressively advised she’d already taken it... she got more irate to the point of practically shouting at us."
• "I think it’s wrong that the staff are on their phones taking selfies, hugging and standing in the corner not taking care of their customers."
• "One waiter was argumentative after my mum questioned where our food was."

Food Quality

Pros:

• "The food is always lovely."
• "The food was yummy and came out in good time."
• "I recommend the buttermilk chicken burger with rosemary fries, absolutely amazing!"
• "Great food, great service."
• "The food was tasty."
• "We had the Halloumi burger and the Ancient Grain Bowl, they were both very tasty."
• "The food is great and the atmosphere warm."

Cons:

• "Food is average and kids drinks are so overpriced and tiny."
• "The spiced potatoes were not made there but bought in frozen and not great."
• "Macaroni cheese was disgusting though and the long stem broccoli was way too lemony."
• "The HALLOUMI MEZZE PLATE was so disappointing."
• "A few falafels on leaves £12.95. Not a main course in my opinion."
• "Fish finger sandwich was bland but burger OK!"
• "Aubergine fritters were tough."

Ambiance

Pros:

• "Always a nice visit."
• "The fact that they allow dogs is an added bonus for us."
• "A lovely restaurant with lots of atmosphere."
• "Which gave the restaurant a warm, welcoming atmosphere."
• "Nice place and ambiance, good music and very friendly staff."
• "Beautiful old charm in this building which has two stories."
• "Really lovely restaurant, the brand well know by its origins in Brighton."

Cons:

• "The upstairs room was perfectly OK but overall it was missing something, just didn't get that cosy, warm, welcoming, relaxed atmosphere."
• "The general atmosphere was noisy and made me feel on edge."
• "Made us feel uncomfortable due to them trying to close around us."
• "Always rubbish every single time I go."
• "The tables are packed too closely together."
• "Negative vibes had ruined my night out."
• "a bit noisy at first as a function was happening and the people were all standing over our tables."

Covid Safety Measures

Pros:

• "Sanitizer bottles everywhere, which is good."
• "Temperature checks on entry and hand sanitizer on every table are comforting covid safety measures."
• "With hand sanitisers on the tables and temperature checks at the door as well as tables that were genuinely social distanced, we felt safe and 'COVID secure' during the whole visit."
• "Extremely impressed that on entry my temperature was taken."
• "The efficiency with which covid measures are handled is superb."
• "Soap was also missing in the gents dispenser in the toilets so I had to rely just on hand sanitizer."
• "I felt some of the Covid-19 protections in place where more lip service than to protect."

Cons:

• "Bill's had laminated menus that did not seem to get sanitized between passing between tables and staff and then so on."
• "Staff had no visors or mask and they leaned all over us while serving the food."
• "A Related concern was fire exits, it seemed the only exit from first floor was at foot of the stairs, and here it was obstructed by the parking of a child's 'buggy' in front of fire exit."