McDonald's Reviews Summary

Customer Service

Pros:

• "Tilly was very helpful with getting more ketchups and milks and friendly."
• "Went here yesterday with my kids and received great customer service by the person on the till, I think his name is Ricky."
• "The lady called Karen who works here is so lovely, she gave our children paper crowns, balloons and some colouring in things and is really friendly and attentive with customers."
• "Greeted by Carol and Richard who were both smiling, friendly and keeping the area clean."
• "We dont only love Mcdonald, we crave for it some time, excellent service here, Specially 'Ethan' who was exceptionally good and run an extra mile for me, I really appreciate his kindness and love for humanity and his job."
• "Our food was delivered to us promptly by a very polite young lady who was only too happy to help."
• "Once seated by the lovely Karen I was told they were not on the menu and I think she sensed I was uncomfortable and offered to have a fillet o fish in the happy meal box which I thought was amazing."

Cons:

• "Came in for dinner today, rude staff that don’t even acknowledge you are there to collect your order."
• "If I could give 0 star I would, disrespectful staff, I requested for 2 strawberry milkshakes and and the ladies on the phone hang out 2 times on my face."
• "Horrible customer service, horrible soggy fries, rude staff and one of the worst McDonald's I have been to."
• "Very rude staff encounter, didn't get her name unfortunately however extremely poor customer service on her behalf when ordering on Ubereats."
• "Absolutely sick of ordering food and the staff not including it for delivery."
• "I strongly feel that I was not served on purpose and treated spitefully."
• "Once it was my turn to order, the Shift Manager decided to point blank abandon me."

Food Quality

Pros:

• "Food was fab as always."
• "The food didn't let us down as it arrived hot and without any problem."
• "I went to this branch because I'm not from Leeds I'm from Birmingham.... I ordered food around about 9.30 PM normally it's cold but in this branch in Leeds wasn't cold the fries were fresh even the burgers was I gave them 5 stars for that."
• "Actually had what I wanted... a strawberry shake."
• "Beautiful place to eat. I ordered a lot of time and one time I dine in, love the place."
• "When it came the order was right which is a bonus these days."
• "Normally I think McDonald's is just McDonald's and it's the same world-over but we were very satisfied by our visit today."

Cons:

• "Every single time there is an item missing from our order, so much so that we park up check what is missing before we leave the car park."
• "Ordered through just eat and when it arrived was missing 2 children's meals when I called the restaurant they said there was nothing they could do."
• "Thought I would give the drive through a go as I had 2 of my grandchildren with me. As always the order was wrong."
• "Went for breakfast, would have been better if our double sausage and bacon muffins weren't thrown together as if they were frizzbies."
• "Forever getting the order wrong or items missing and when you point it out they carry on like it's your own fault they've messed up your order."
• "Horrible service, I ordered my kids some Happy Meals last night and only the milkshakes turned up."
• "They ended up giving us our food which was horrible soggy fries and cold burgers."

Cleanliness

Pros:

• "Cleanest macdonalds I've been to in a long time."
• "The restaurant was clean and tidy, no sticky surfaces and a gentleman politely offered to take our waste as we were leaving."
• "Men's toilets are clean too."
• "A short distance from the city centre, this branch of McDonald's was clean and the service was prompt."
• "We parked close to the restaurant, parking was easy and there were ample spaces with disabled parking available."
• "Very welcome sight late Saturday night to see it open. Very clean good atmosphere, excellent fast service."
• "Not overly crowded and reasonably clean."

Cons:

• "Not my favourite McDonald's for sure.. As I walked in, there was a foul smell in the restaurant."
• "Food was good.. service was good.. cleanliness of the restaurant was appalling! Bins were all full.. trays with uneaten food and rubbish left on the counter next to the bin!"
• "The place could do with cleaning. I had to clean the table before I sat down and the toilets weren’t very clean either."
• "Food was good.. service was good.. cleanliness of the restaurant was appalling!"
• "Social Distancing?? Cleanliness?? Unfortunately the place has become a bit of a disaster lately."
• "This store not up to the McDonald's standard. No cleanliness (Bad smell like drainage inside the store)."
• "Ordered my meal. Collected meal on a tray only to notice on my way to the table that the tray was dirty and my chips were laying in dried on sauce which had not been cleaned on the tray."

Order Accuracy

Pros:

• "When it came the order was right which is a bonus these days."
• "I like this MacDonald's, because the staff are always friendly and take the time to make your order up properly."
• "Visited at the end of the Leeds v West Bromwich game where we had won 4-0 so everybody is going to get 5 stars as nothing could have put a dampener on this evening."

Cons:

• "Every single time there is an item missing from our order, so much so that we park up check what is missing before we leave the car park."
• "Ordered through just eat and when it arrived was missing 2 children's meals when I called the restaurant they said there was nothing they could do."
• "Thought I would give the drive through a go as I had 2 of my grandchildren with me. As always the order was wrong."
• "Forever getting the order wrong or items missing and when you point it out they carry on like it's your own fault they've messed up your order."
• "Horrible service, I ordered my kids some Happy Meals last night and only the milkshakes turned up."
• "We went to McDonald’s and ordered 3 meals, we then paid for all 3 then when we went to the window they give us 3 fries, 3 of the drinks we ordered but only 2 burgers."
• "I ordered on Uber eats £20 worth food, not only I had 3 things missing but the food was cold."

Parking & Accessibility

Pros:

• "We parked close to the restaurant, parking was easy and there were ample spaces with disabled parking available."
• "I don't drive, but it has plenty of parking and never seems busy, but on match days it would be different, because they are right opposite the Elland Road Stadium."
• "Parking a bit difficult as I drive a large van."

Cons:

• "Terrible service. Asked to wait in a bay with the tightest of parking."
• "Absolutely disgraceful that I have been fine £100 for a parking find for being 6 minutes late out of the car park."
• "Acceptable service and food but the manager refused to do anything about customers who were parked in the disabled bays without blue badges - very disappointing McDonalds!!"