McDonald's Reviews Summary

Customer Service

Pros:

• "The staff all are as friendly and well trained as you would expect."
• "The loveliest McDonald's staff I have ever seen from the gentleman who assisted me with the menu choices upon my arrival to the lovely lady who was cleaning the place."
• "Top service from Demian and Harry, he was super nice and explained all the protocol to me and even help me with the screen order, super fast and all the food was great, again amazing work from Demian and Harry 🙏🙏🙏"
• "Staff so friendly and helpful. In particular a young man named Haris who was extremely helpful."
• "Service was great, the staff were so patient and friendly."
• "Although my grandsons order was wrong, the lovely lady who was clearing tables came straight over and sorted it for me which meant I didn't have to go to the counter. Excellent service, she was very friendly and helpful."
• "Regular visitor here, never have a bad experience, mostly very well ran and service is consistently good."

Cons:

• "Today I came across a manager David who is the rudest little boy I've ever come across."
• "The service is poor. It's not often I go there anymore, but I always find myself surprised if the staff are pleasant."
• "Staff are rude, unhelpful, sarcastic when you have an issue."
• "Staff were very rude at the drive through and made us wait for it to turn bang on 5am to order McDonald's breakfast."
• "Awful. The closest one to us but I'm now refusing to return. So many times the food has been cold, wrong orders, missing items etc etc."
• "I'm sorry but I'm just so fed up of the poor manners at this drive through."
• "Staff extremely rude. Cleaner ASAD needs training in the Equality Act 2010."

Food Quality

Pros:

• "Ordered a fillet o fish meal extra sauce and extra cheese and this had to be the best maccy meal i've ever had in my life!"
• "Great food here so much better then the food served at the McDonald's in Huddersfield town centre, fantastic staff there, really kind and helpful, fantastic equipment around for me to use such as the free charging bays and the free WiFi. 5/5 - Would eat here again."
• "The food was nice and hot and delicious."
• "Food served was very tasty and not cold."
• "Definitely one of the best McDonald's in the Leeds area, they actually know how to put a burger together properly."
• "It's McDonald's. Great food for a quick bite. The food here isn't what I would call healthy but it's filling and all the more delicious for it."
• "Finally a mcdonald's employee that have common sense! I have ceolac disease so can't have a bun ... this mcdonald's used the patty as a bun and sandwiched it so I could just eat it like a burger 🍔 ... all mcdonald's should do this .... thanks for doing it as it should be."

Cons:

• "Stopped here for lunch before starting our shopping trip and it was not busy at all, we got through the drive thru really quickly, to be served frozen cold chips and fish fingers and fillet o fish burgers that looked like they had been refried and had a really strong oily taste and smell."
• "We have gone so many times where there are no McFlurries on, no milkshakes on, poorly constructed burgers given out."
• "Food wasn’t hot and fries were old - standard I found."
• "Past couple of times I've ordered from here the food has been getting worse, bacon chicken burger without the bacon or bacon just thrown into the box and not in the burger."
• "Cold food slow service and the biggest pubic hair in my child's burger🤮 never use this minging place again!"
• "Food cold, chicken overcooked and dry and tasted horrible."
• "Cold burger, asked for no pickles came with no salad with pickles, asked them to remake my burger how I asked for it and received a load of backchat, finally after getting my burger replaced it came with pickles still on"

Cleanliness

Pros:

• "Came to mc donalds had to wait a while approached by manager Adam who apologised offered us some free desserts and explained the prices very confusing said was charged for a book Adam explained way was itemised very clean restaurant excellent custemer service from manager named above thank you"
• "Place was clean tho. Really well kept. Even saw one of the cleaners on her hands and knees doing a deep clean !!"
• "The restaurant was clean and tidy."
• "The toilets were very well maintained and cleaned on all visits, which is always a big plus for me."
• "The innards of the store are decorated and furnished in line with most other McDonald's outlets that I have frequented across the UK, very modern, clean and slick."

Cons:

• "Walking in from outside was terrible !! No foot path. Very dangerous."
• "Unbelievable... whilst waiting in the Drive-Thru queue, we noticed the carpark was full of Rats."
• "The seating area I wouldn't describe as clean but for the footfall I imagine the place gets it was clean enough."
• "In one of the fries there was a hair."
• "A total pig sty not one table was free from litter and food debris, toilets stunk and on top of that the order was wrong not once but 3 times, and three members just stood there talking, a disgrace, won't be using this Macdonald's again"
• "Just got home from going to the drive through at Birstall junction 27... and to my surprise no chicken legend or mozzarella in the bag."
• "Disappointing. Access to the car park was terrible."

Service Efficiency

Pros:

• "Stopped here for lunch before starting our shopping trip and it was not busy at all, we got through the drive thru really quickly."
• "Our food was brought to us very quickly which we appreciated as we didn't have time to spare."
• "But the service is generally pretty quick."
• "Brilliant service, freshly cooked food, no watered down coke like hunslet McDonald’s or old heated food."
• "Staff were very helpful even though it was 20 past midnight."
• "Great location and ideal stop for the Showcase Cinema Birstall."

Cons:

• "Had to wait to be served for over 5 mins as cashier was busy doing the drinks... then waited nearly 10mins for food which was lukewarm and delivered by a face that has not seen happiness in a while it would seem.. This is a really impersonal and unfriendly cafe"
• "Had to wait 15 minutes at drive through for basic big mac meal."
• "If you want fast food don't go to this McDonald's. It always takes ages."
• "Today's experience was not good. The drive through was really slow."
• "Slow Slow Slow, was in the drive-thru for over 15 minutes then they got my order wrong."
• "Absolute rubbish service. Made to wait when it's not even busy, comes out with food 15 minutes later forgetting the drinks and Mcflurry, then made to wait an extra 10 minutes so the food is going cold."
• "Terrible service, my order to take away was left sitting on the counter for 12 minutes from the first part until the last part arrived."