McDonald's Reviews Summary

Customer Service

Pros:

• "Staff are attentive and helpful."
• "The guys on the cleaning tables took my tray and was polite so they got a star for that."
• "black lady who took my order was 1st class."
• "Lovely workers behind the counter and great food."
• "Chatted to Margaret as she was tidying the dining area and Ian as he was cleaning the restrooms. Both lovely people and enhanced the experience!"
• "Good customer service fast and friendly."
• "Very pleased with the staff the 2 ladies wiping the tables down between customers were great very pleasant, even though they have to put up with some rude customers, they were very professional and polite."

Cons:

• "I told the member of staff the receipt didn’t print out the machine I had placed my order on... his reply was 'I don’t care, it’s not my issue'."
• "The staff in particular Steven was extremely rude and shown no customer service skills at all whatsoever."
• "If you want to eat clean food don’t go here as they don’t even wash their hands after toilet, Lady called Natasha is very rude."
• "The McDonald’s was the worst I’ve had, the staff are rude, they turned my friend away for being verbally abusive even though she said give me my food which is not verbal abuse."
• "Went in for a coffee and the rude manager told me to go order on the screen then come back and pay."
• "The staff were confused, rushed and the woman who served me my breakfast was pig ignorant."
• "Staff was so rude when approached inquiring about the order they were rude and ignored us."

Cleanliness

Pros:

• "Restaurant is clean."
• "This restaurant is easy to enter from St Johns Centre and had been kept properly clean."
• "The store is clean and hygienic."
• "There is adequate seating throughout and the staff are always kept busy with table service or cleaning."
• "After getting my food very quickly I sat at a table that unfortunately had an unpleasant liquid on the table, however Sara from McDonald's st John's cleaned it up quickly and efficiently and had me feeling relaxed from the time I got there."
• "Tea, delicious, coffee soft drinks and milk shakes readily available staff young, friendly and fast clean all the time especially the toilets."
• "This restaurant had fast service and the toilet facilities were clean, I enjoyed my visit and would definitely go again."

Cons:

• "No toilets working get it sorted your multi-billion dollar company and you can't keep your toilets working."
• "The floor in restaurant itself had food such as fries and chicken nuggets."
• "Seating in here on a busy day is terrible there’s people standing and eating, only one floor, toilets weren’t clean."
• "Especially bad when you are disabled and the radar key doesn't work because it's locked off...."
• "The cleanliness of the seats, tables, and walls needs addressing."
• "Bins overflowing, tables not wiped."
• "Some tables were not cleaned straight away and some rubbish on the floor."

Food Quality

Pros:

• "Fairly standard branch of McDonalds. I ordered off the breakfast menu and promptly received my food (hot too)."
• "The only positive was the food was hot and tasty."
• "Most McDonald's meet the same standards - that is sort of the point!"
• "It's McDonald's... Exactly as you expect it to be. It's tasty, hot and cheap."
• "Everything tasted great."
• "The chips were very fresh and hot for a change."
• "The food came quickly considering the queues and the orders were correct."

Cons:

• "Not healthy i get heartburn after eating food from macdonalds."
• "Food was cold, I ordered 9 piece nuggets, crew member forgot my two sauces."
• "Burgers are dry, stop draining and squeezing all the juice off."
• "Ordered my food- order was wrong... some of the chips was frozen."
• "The filet of fish was atrocious."
• "The chips were only just warm, soon to become a flaccid cool chip."
• "Horrible place, badly organised and full of teenagers and drunken people, please avoid this place after dark, it's horrible and the food was tepid and hard as if it had been sat ages."

Service Efficiency

Pros:

• "I've been to this branch twice during the day before work and both days they bring an item that I've ordered."
• "The staff were working hard and my drink arrived quickly."
• "Lovely experience. Fresh food, busy but very well organised and managed."
• "Definitely one of the better macdonalds I’ve been to in my time."
• "Service very good. Like that they have table service."
• "Quick and reasonable diner if you're looking for a burger and fries, salad chicken and apple pie."
• "This restaurant had fast service and the toilet facilities were clean, I enjoyed my visit and would definitely go again."

Cons:

• "Despite only having to read the display, find the corresponding items, and put them in a bag; the staff here are entirely incapable of managing to do so."
• "It's nearly always busy though during uni time."
• "Not enough staff to deal with post gig audience from the academy."
• "Bit of a wait on a Friday night, and they missed the chicken burger and sauce that I had requested, so only received my nuggets."
• "Waited for an order for nearly half an hour, service is very slow."
• "Take a LONG time to give your food. And prices are extortion for meals."
• "Waited ages for my food even tho I only ordered a large fries."

Security and Safety

Pros:

• "His fast reactions and good thinking got my self and my friends safe and I’m very thankful for it."