Jollibee Leeds Reviews Summary

Fried Chicken Quality

Pros:

• "This place has one of the best fried chicken food. Its super good."
• "The chicken sandwich was delicious, the coating used on the chicken was very crispy."
• "The chicken was so crispy and the fries."
• "Best jollibee I've ever been to, the chicken is crispy and so juicy."
• "The fried chicken was extremely dry and lacked the juiciness I’ve come to expect."
• "We had a bucket to share, spaghetti and a spicy chicken burger. The chicken joy was crisps and delicious."
• "The chicken is usually beautifully crispy and I'd rate it higher but nowadays the staff seem to be under pressure and it takes ages for food to arrive."
• "Chicken was So good, so was the chips. The gravy was Devine as well."

Cons:

• "The fried chicken was extremely dry and lacked the juiciness I’ve come to expect."
• "Bland curry, blackened chicken on the bone, succulent burger but too spicy to enjoy."
• "The chicken burger here is literally the best I’ve ever tasted and the sriracha loaded fries are legendary."
• "The chicken is very very dry. I believe they use frozen chicken as the bones are very black which is the case when you see fry frozen chicken."
• "The food here is cooked perfectly and looks just like the advertisement unlike other food outlets."
• "the chicken were slightlyyyy less crunchy than i’d hoped for but it’s all good!!"
• "The chicken burger was stone cold. At this point, I couldn't be bothered to have my meal fixed again."
• "Chicken was over cooked and completely dry, coating was flavourless."

Service and Staff

Pros:

• "Prices are reasonable. Service was quick."
• "Staff were amazing. Helped us out with a small change in our order."
• "Sonia was incredibly friendly. Kept talking to us about our baby, brought our food to us."
• "The atmosphere is amazing and the service is just as good. Specifically Sonia, who welcomed me and my friend as we walked."
• "Lovely! Here for a trip and fancied a bite. Came in amazing service from what seemed the manager."
• "There was the loveliest guest attendant called Sonia, who definitely helped us through the meal!"
• "Excellent customer service from Joseph very friendly and welcoming staff at the counter."
• "Visited here again after a long time and the service has really been improved."

Cons:

• "Additionally, the customer service at this particular location was less than satisfactory; the lady at the front door was impolite."
• "I'm a regular customer here and haven't had any issues in the past. Today, I found a slug in my chicken burger."
• "The food is also so flavourful, especially the Sriracha loaded fries which I will always recommend."
• "Very hectic with a delivery coming through the front door in the middle of the dinner rush."
• "The cashier has to make the drink for me. I am thankful for the cashier's swift service, I just felt it is not very efficient service."
• "The food here is cooked perfectly and looks just like the advertisement unlike other food outlets."
• "The only negatives are the staff don't have poor customer interaction and when using the toilet facilities the cubicle for lock was broken."
• "We awaited 1hour 10min for the food. This is because we ordered spicy chicken. I thought this was a fast food joint."

Food Variety and Taste

Pros:

• "Was excited to discover Jollibee leeds, as they had a variety of sides, which was usually not popular with other brands."
• "The chicken sandwich was delicious, the coating used on the chicken was very crispy."
• "The food here is really nice and fresh. I like that u can have ur own self check out section."
• "Tender and juiciest Chickenjoy!! Authentic Jolibee Filipino Taste!!"
• "The food here is great has definitely improved since opening the staff are nice all smiley and happy."
• "Incredibly tasty and delicious - don't get fooled by the slightly higher prices, the chicken they serve on the bone for example has twice the amount of chicken than another popular Fried Chicken joint!"
• "Excellent fried chicken, but more expensive than traditional rivals up the street."
• "The food was great, if you want an affordable meal that tastes great I couldn't rate it highly enough."

Cons:

• "Peach mango pie wasn’t good, the taste was fake they can go with custard and strawberry my be good."
• "The atmosphere is amazing and the service is just as good. Specifically Sonia, who welcomed me and my friend as we walked."
• "Bland curry, blackened chicken on the bone, succulent burger but too spicy to enjoy."
• "The food here is cooked perfectly and looks just like the advertisement unlike other food outlets."
• "The food here is really nice and fresh. I like that u can have ur own self check out section."
• "The food and service improved a lot since we came here two yrs ago.hopefully it will just get better and better just like the true Filipino service of jollibee.clean and more choices of food the chicken was hot and it came put really quick plus the staff was all smiling.Peach mango pie was absolutely perfect l!"
• "The food here is great has definitely improved since opening the staff are nice all smiley and happy."
• "Incredibly tasty and delicious - don't get fooled by the slightly higher prices, the chicken they serve on the bone for example has twice the amount of chicken than another popular Fried Chicken joint!"