McDonald's Reviews Summary

Food Quality

Pros:

• "Tonight I tried the new spicy chicken nuggets (twenty pieces) with the hot tomato sauce, it was an amazing experience."
• "The food was not only good but also devoid of any unpleasant aftertaste associated with overused or burnt cooking oils."
• "Food was nice and hot."
• "Always good quality food never stands long here."
• "The food is flat cold and very bad disappointment."
• "The fries were ok as always but the vanilla shake was terrible."
• "Food is great from this one but you do have to wait a very long time."

Cons:

• "Tasteless, poor quality burgers."
• "Burgers that look like they were put together with a blindfold on and then left to go stale."
• "The big Mac wasn't great, the bread bun was almost chewy, the burgers thin and tasteless."
• "The burgers aren’t made properly or the chips are burnt."
• "Every meal from here is always disappointing, fries half full, cold and soggy."
• "Fries are like cardboard, hard and cold."
• "French fries (two portions) were soggy and ended up in the bin."

Service

Pros:

• "The barbecue sauce dispenser had run out, so they quickly brought us some packs."
• "Most important there is very friendly staff with a very good and very fast service."
• "Quick and efficient service even with the grandkids in tow to test the facilities."
• "Fantastic customer service definitely one of the better mcdonalds."
• "The staff seemed to work harmoniously, ensuring that every customer received prompt and attentive service."
• "Excellent service from the staff, particularly the front of house staff in charge of table service, who went out of their way to make sure our order was correct and that we had everything we needed."
• "We were helped with our order and sauces etc. by a member of staff called Michael what a polite and willing young man."

Cons:

• "Waited twenty five minutes two weeks ago."
• "Drive thru was closed so ended up going in to order, screens were really slow and no receipts."
• "Don't use Mc Delivery if anything goes wrong the site expects you to sort it out with Uber."
• "Staff rude to customers and shouting and swearing at each other in the back for everyone to hear."
• "Our food took 15mins to come out and was cold."
• "Not happy with the service at all yesterday was been ordered some food through the app so received the wrong order."
• "Shocking service food took forever then when it finally arrived it was cold and thrown together like slop."

Cleanliness

Pros:

• "Just taken our 2 Grandaughters for lunch the restaurant was spotless."
• "Very clean and well organized, and not far from where I live."
• "It's clean, the toilets are clean and the food is hot!"
• "They were wearing very, very clean uniform and I could see the background was shiny and clean."
• "The staff were super helpful with any issues I had and it was clean."
• "Despite the bustling crowd, the restaurant maintained impeccable cleanliness and orderliness."
• "The tables were spotless, and the overall ambiance was inviting."

Cons:

• "The toilets are beyond filthy. If I had seen them before eating I would have left."
• "This place is disgusting. They need to get some staff in cleaning the tables, floors, and emptying bins that were overflowing inside the premises with customers having to abandon trays of rubbish nearby."
• "The counters inside or filthy and the car park look like it been slight."
• "Went to sit in for a third and final attempt and youths sniffing coke in the toilets."
• "This place really needs improvement...you don't want to eat in as there's flies around and the entrance door makes the worst sound ever."
• "Nowhere to park."
• "Car park was grid locked because people in the drive through were having to park up and wait."

Accessibility and Parking

Pros:

• "Disabled parking and toilets."
• "I'm sorry to say I am one of those people who dives in for a an urgent toilet stop without buying any thing. but I have to say I had a choice between, McDonalds , Kentucky and the petrol station opposite and you were my preferred choice."
• "No positive comments regarding parking and accessibility."

Cons:

• "Only shame is such a small car park with fairly tight spaces."
• "It's Uber and Just Eat and Deliveroo drivers taking up all the spaces."
• "Came to this store that’s just been revamped. Even LESS parking spaces now."
• "Regularly have extensive queues for drive through, rarely any parking spaces for eating or ordering inside."
• "Car park is far too small and at peak times can be queuing all the way down ring road to get in."
• "During the refit they removed 6 parking spaces to add a double lane drive through."
• "One dining area member got his head down and cleaned."