SR Carpets & Floors Reviews Summary

Customer Service

Pros:

• "SR carpets had a vast range to choose from and Shahid and team provided an excellent service thorough out."
• "I have a letting agency and have used S&R ever since we first started. Never had a problem and they've been very helpful."
• "From ordering to fitting this company was amazing, friendly and professional staff, amazing carpets and an unbeatable price!"
• "I was greeted by friendly staff who were very patient and showed me the different carpets and explained the different types."
• "The staff couldn’t have been more helpful when I went in with a handful of swatches."
• "Iqra has been so helpful, we changed the date so many times and they were always so professional and polite about it."
• "The service was impeccable right from my original contact with them, through to the sales guy and down to the fitters."

Cons:

• "Im surprised people see fit to give them a 5 star??? will not be recommending this company at all."
• "Left a 7 month pregnant woman waiting till 4pm on a building site to turn up."
• "Very Dissapointed with this Company, and so glad i made the right choice to cancel my order."
• "Andrew had clearly over measured so much i could have carpeted another room by it!! l i have saved myself from being totally ripped off!!"
• "The only thing I could fault is the fitters. They were very abrupt on the phone and didn't clear up after themselves properly."
• "then on inspection it was a foam back and not hessian that i had specifically requested and been quoted for!! it looked cheap and not the quality price range i had picked!!!"
• "Cheap for a reason. You will be hooked in by the deals and pushy salesman, and the price is very cheap, but you pay for what you get."

Quality of Product

Pros:

• "Absolutely delighted with the quality of my new carpets."
• "The best quality, value, and service."
• "Had my carpets fitted back in March 2016 and they look amazing and they still look as good nearly a year down the line."
• "We are now enjoying a luxurious feel under our feet and at a great price too."
• "I couldn't believe the quality and the price of carpet I'd chosen! ***** rating from me!!"
• "The carpets are all excellent quality for a reasonable price."
• "The carpet is good quality and fitted to a high standard."

Cons:

• "Avoid like the plague! Cheap carpet, badly fitted."
• "Oh, and the carpet is worn on the stairs already."
• "Carpet miles better quality."
• "When they did eventually turn up, stayed for 2 hours then left without completing the job."
• "Fitter didn’t turn up till 11am the following day and there was only 1 guy sent to fit carpet to the rest of a large property."
• "Taking off one star because on both occasions I had carpets fitted the fitters left marks on my freshly painted walls and woodwork which was a bit annoying."
• "It took 4 separate attempts to fit the laminate flooring as the measurements were taken wrong."

Fitting Service

Pros:

• "The fitters came and worked round the beds and few cupboards and sofas with relative ease! Very quick and very tidy fitting service."
• "The fitting of my laminate flooring was quick, efficient and without mess or problems."
• "Fitters Chris and Adam did an amazing job very polite and even cleaned up afterwards."
• "The two fitters who came was brilliant they never stopped once not even for a drink even though they was asked numerous times they cleaned up after themselves truly brilliant."
• "The fitting team were great and did a quick and tidy job."
• "The fitters are polite, speedy and tidy."
• "The carpet fitters were very quick and tidying up afterwards."

Cons:

• "The carpets look lovely but the carpet fitters SHOCKING!!!!! they have damaged our walls and skirting boards almost a week on and no update and nothing has been done!!!!"
• "The fitter himself was a really polite and well mannered person."
• "Absolutely disgusted in the service that we have received since our carpets have been fitted!!"
• "The only thing I could fault is the fitters. They were very abrupt on the phone and didn't clear up after themselves properly."
• "When they did eventually turn up, stayed for 2 hours then left without completing the job."
• "Fitter didn’t turn up till 11am the following day and there was only 1 guy sent to fit carpet to the rest of a large property."
• "Only knocked a star off due to an issue with taking all the rubbish away, which did get done in the end."

Price and Value

Pros:

• "You won't be disappointed."
• "Fantastic price and great service throughout."
• "The price really was unbeatable and quality great."
• "The price was unbeatable!!"
• "Carpet is amazing quality for the price paid."
• "Absolutely outstanding prices and the carpets are extremely good quality."
• "Fabulously priced! 70% off the quality flooring I choose."